About the Role
Join Sofitel Casablanca Tour Blanche, a prestigious 5-star hotel blending French luxury with Moroccan charm, as an Assistant Housekeeping Manager. You will support the Executive Housekeeper in managing all housekeeping operations, ensuring exceptional service standards across guest rooms, public areas, laundry, and linen services.
Main Responsibilities
- Assist in planning and organizing housekeeping department operations, including guest rooms, public areas, laundry, and linen management
- Supervise housekeeping ambassadors and monitor their performance to maintain service standards and guest satisfaction
- Inspect guest rooms and public areas regularly to ensure cleanliness, maintenance, and proper equipment functionality
- Prepare weekly staffing schedules, monitor attendance, and conduct labour planning to maintain cost effectiveness
- Conduct performance reviews, provide feedback, and mentor ambassadors for professional development
- Maintain inventory of stocks, guest supplies, and linens; manage lost and found procedures
- Handle guest complaints professionally and resolve issues to ensure guest comfort and satisfaction
- Prepare monthly reports and process timesheets accurately and on time
Key Requirements
- Previous housekeeping management experience in a similar hotel role is essential
- Strong operational background with proven experience implementing and managing brand standards
- Proficiency in Opera and Microsoft applications
- Demonstrated cost control experience including payroll, expenses, and forecasting
- Excellent communication, time management, and organizational skills
- Ability to work autonomously and lead by example
- Professional appearance and articulate communication style
About Sofitel Casablanca Tour Blanche
Located in the heart of Casablanca near the Old Medina, business district, and port, this luxury hotel combines gastronomy, wellbeing, and exceptional views to create personalized guest experiences.
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