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Accor

Assistant Housekeeping Manager - 5-Star Hotel

Casablanca

CDI / Temps pleinSur site3–5 ansBacAnglais, FrançaisHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Assistant Housekeeping Manager position at Sofitel Casablanca Tour Blanche, a 5-star luxury hotel. Responsible for supporting the Executive Housekeeper in managing all housekeeping operations, supervising staff, maintaining service standards, and ensuring guest satisfaction. Requires previous housekeeping management experience, strong operational knowledge, proficiency with Opera and Microsoft systems, and excellent leadership and organizational skills.

Vos missions

  • Assist in planning and organizing housekeeping department operations including guest rooms, public areas, laundry, and linen management
  • Supervise housekeeping ambassadors and monitor their performance to ensure service standards and guest satisfaction
  • Inspect guest rooms and public areas regularly to maintain cleanliness, functionality, and equipment condition
  • Prepare weekly staffing schedules, monitor attendance, and conduct labour planning to maintain cost effectiveness
  • Conduct performance reviews, provide feedback, and mentor ambassadors to support their development
  • Handle guest complaints, maintain inventory of supplies and linens, and ensure security of guest rooms

Profil recherché

  • You have 3-5 years of housekeeping management experience in a hotel environment
  • You are skilled at leading and motivating teams while maintaining high service standards
  • You have strong organizational and time management abilities with attention to detail
  • You are proficient with hotel management systems like Opera and Microsoft Office
  • You are committed to guest satisfaction and can handle complaints professionally

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About the Role

Join Sofitel Casablanca Tour Blanche, a prestigious 5-star luxury hotel, as an Assistant Housekeeping Manager. You will support the Executive Housekeeper in managing all housekeeping operations, including guest rooms, public areas, laundry, and linen services. This role combines operational excellence with team leadership in a world-class hospitality environment.

Main Responsibilities

  • Assist in planning and organizing housekeeping department operations, including guest rooms, public areas, laundry, and linen management
  • Supervise housekeeping ambassadors and monitor their performance to ensure service standards and guest satisfaction
  • Inspect guest rooms and public areas regularly to maintain cleanliness, functionality, and equipment condition
  • Prepare weekly staffing schedules, monitor attendance, and conduct labour planning to maintain cost effectiveness
  • Conduct performance reviews, provide feedback, and mentor ambassadors to support their development and engagement
  • Handle guest complaints, resolve issues promptly, and maintain inventory of supplies and linens to prevent loss

Key Requirements

  • Previous housekeeping management experience in a similar role is essential
  • Strong operational background with experience implementing and managing brand standards
  • Proficiency in Opera and Microsoft applications
  • Proven experience with cost control, payroll management, and financial forecasting
  • Excellent time management, organizational skills, and ability to work autonomously
  • Well-groomed appearance and articulate communication skills

What We Offer

Be part of the Accor network, a global hospitality leader with 45+ brands and 5,500 hotels. We believe in your potential and offer numerous opportunities for professional development and career advancement. Join our mission of responsible hospitality where every action creates a positive impact for guests, colleagues, and the planet.

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