Allianz Services Maroc is looking for a Bilingual French/English Trainer with experience in training within the insurance sector, ideally in a customer service or assistance environment. The role focuses on developing employees' skills, ensuring the quality of training programs, and supporting team development in line with operational requirements and quality standards.
Key Responsibilities
- Design, prepare, and deliver training sessions in French and English on insurance products, procedures, and services.
- Train new employees on tools, processes, and customer service techniques.
- Provide ongoing training and support the continuous development of employees' skills.
- Assess learners' knowledge and identify additional training needs.
- Monitor training effectiveness through performance and quality indicators.
- Identify areas for improvement and recommend action plans aligned with operational needs.
- Ensure compliance with internal procedures, quality standards, and regulatory requirements.
- Collaborate with operational and quality teams to optimize practices and improve performance.
- Adapt training materials to evolving business needs, processes, and procedures.
- Contribute to cross-functional projects related to skills development and continuous improvement.
Profile
- Adaptability and Agility: Adapt to different audiences, stakeholders, and working environments. Demonstrate flexibility in response to evolving business needs, tools, and procedures.
- Training and Knowledge Transfer: Design and deliver theoretical and practical training sessions in both French and English. Adapt teaching methods to learners' profiles to ensure effective knowledge acquisition and practical application.
- Communication and Cross-functional Collaboration: Work effectively with operational teams, managers, and quality teams to identify training needs and ensure consistency across training materials and programs.
- Analytical and Assessment Skills: Evaluate learners' progress, analyze training results, identify skill gaps, and recommend appropriate improvement actions.
- Process Knowledge and Technical Expertise: Demonstrate a strong understanding of insurance and customer service procedures, tools, and processes to deliver accurate training in line with operational and quality standards.
- Training Organization and Coordination: Plan and coordinate training sessions, manage priorities, and ensure proper administrative and educational follow-up.
- Problem-solving and Continuous Improvement: Identify learning difficulties and areas for improvement, recommend appropriate solutions, and support employees in developing their professional skills.
- Change Management and Support: Support employees in adapting to changes in procedures, tools, and working practices by facilitating their understanding and implementation.
Benefits and Other Information
- A flexible working environment.
- An open and collaborative workplace with enthusiastic colleagues.
- Numerous training opportunities to continuously develop your knowledge and skills.
- A competitive salary.
We value diversity in backgrounds and experiences. We welcome applications from all candidates, regardless of gender, ethnic origin, nationality, or disability.
About Allianz Services
Joining Allianz Services means working in a fully international environment alongside talented professionals who enjoy sharing their knowledge and experience. Allianz Services invests in employee development and training from day one, supporting career growth and preparing employees for future opportunities within the Allianz Group.
Working Hours
Full time
Compensation
- Net salary plus bonuses.
- Attractive salary.
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