Allianz Services Maroc

Bilingual French/English Trainer – Insurance

Casablanca

CDI/CDDFrançais, AnglaisÉducation / FormationAssurance

L’essentiel du poste

Résumé par Postule AI

Allianz Services Maroc is recruiting a bilingual French/English trainer for the insurance sector, ideally with experience in customer service or assistance environments. The role covers designing and delivering training on insurance products, procedures and services, onboarding new employees, assessing learners and monitoring training effectiveness. The trainer also works with operational and quality teams to improve practices and keep training aligned with quality standards and regulatory requirements. The position is full-time.

Vos missions

  • Design, prepare and deliver training sessions in French and English on insurance products, procedures and services.
  • Train new employees on tools, processes and customer service techniques.
  • Provide ongoing training and support the continuous development of employees' skills.
  • Assess learners' knowledge, identify training needs and monitor effectiveness through performance and quality indicators.
  • Recommend improvement action plans and adapt training materials to evolving business needs and procedures.
  • Collaborate with operational and quality teams and ensure compliance with internal procedures, quality standards and regulatory requirements.

Profil recherché

  • You have experience training staff in the insurance sector, ideally in customer service or assistance.
  • You are comfortable delivering both theoretical and practical sessions in French and English.
  • You enjoy adapting training to different learner profiles and to changing procedures or tools.
  • You can analyze training results and recommend concrete improvement actions.

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Role Overview

Allianz Services Maroc is looking for a Bilingual French/English Trainer with experience in training within the insurance sector, ideally in a customer service or assistance environment. The role focuses on developing employees' skills, ensuring the quality of training programs and supporting team development in line with operational requirements and quality standards.

Key Responsibilities

  • Design, prepare and deliver training sessions in French and English on insurance products, procedures and services.
  • Train new employees on tools, processes and customer service techniques.
  • Provide ongoing training and support the continuous development of employees' skills.
  • Assess learners' knowledge and identify additional training needs.
  • Monitor training effectiveness through performance and quality indicators.
  • Identify areas for improvement and recommend action plans aligned with operational needs.
  • Ensure compliance with internal procedures, quality standards and regulatory requirements.
  • Collaborate with operational and quality teams to optimize practices and improve performance.
  • Adapt training materials to evolving business needs, processes and procedures.
  • Contribute to cross-functional projects related to skills development and continuous improvement.

Profile

  • Adaptability and agility: Adapt to different audiences, stakeholders and working environments, and stay flexible as business needs, tools and procedures evolve.
  • Training and knowledge transfer: Design and deliver theoretical and practical sessions in French and English, adapting methods to learners' profiles.
  • Communication and cross-functional collaboration: Work effectively with operational teams, managers and quality teams to identify needs and keep training consistent.
  • Analytical and assessment skills: Evaluate learners' progress, analyze training results, identify skill gaps and recommend improvement actions.
  • Process knowledge and technical expertise: Understand insurance and customer service procedures, tools and processes to deliver accurate training.
  • Training organization and coordination: Plan and coordinate sessions, manage priorities and ensure administrative and educational follow-up.
  • Problem-solving and continuous improvement: Identify learning difficulties, recommend solutions and support employees in developing their professional skills.
  • Change management and support: Help employees adapt to changes in procedures, tools and working practices.

Benefits and Other Information

  • A flexible working environment.
  • An open and collaborative workplace with enthusiastic colleagues.
  • Numerous training opportunities to continuously develop knowledge and skills.
  • A competitive salary, described as net salary plus bonuses.

Joining Allianz Services

Allianz Services offers a fully international environment alongside talented professionals who enjoy sharing their knowledge and experience. The company invests in employee development and training from day one, supporting career growth within the Allianz Group.

Working Hours

Full time.

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