Air Arabia

Cabin Crew – Air Arabia (Casablanca)

Casablanca

CDI / Temps pleinSur site0–1 anBacAnglaisHôtellerie / TourismeTransport / Logistique

L’essentiel du poste

Résumé par Postule AI

Cabin Crew role at Air Arabia in Casablanca, acting as the airline's ambassador to build customer loyalty and a positive corporate image. Responsibilities span passenger safety and comfort across the full flight cycle, pre- and post-flight checks, on-board sales of meals, products and charity services, and cash handling. Requires fluent English, a customer-service orientation, good health and fitness to fly, and flexibility to work shifts and extended hours. Fresh graduates are encouraged to apply; prior cabin crew or customer service experience is an added value.

Vos missions

  • Ensure passenger safety and comfort throughout the flight cycle, including safety instructions, first aid when needed, and prompt reporting of irregularities.
  • Welcome passengers, assist with boarding formalities, and attend to individual pre-bookings, requests and needs with excellent customer service.
  • Carry out pre-flight checks on supplies and emergency and catering equipment, and oversee cabin cleaning and catering/duty free handover.
  • Promote on-board meals, products and the Charity Cloud program, and securely handle cash and card payments from sales and donations.
  • Complete post-flight briefings and reports, and support the Cabin Supervisor in handling passenger conduct and risks in line with SOPs.
  • Maintain professional and safety knowledge through recurrent and emergency procedures training, and keep your license current.

Profil recherché

  • You are a presentable, friendly person who stays positive and calm under pressure.
  • You enjoy customer service and attending to passenger needs, including difficult situations.
  • You are comfortable working shift patterns, extended hours and frequently changing schedules.
  • You are a fresh graduate or have prior customer service, airline or hospitality experience.

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Job Purpose

Act as the airline's ambassador, building customer loyalty and promoting a positive corporate image at all times by enhancing the overall customer experience. Provide excellent customer service to all passengers while ensuring their safety and comfort throughout the complete flight cycle. Be ready and fit to operate, with productivity in line with set measures and company policies and procedures.

Key Responsibilities

Conduct

  • Ensure timely attendance, proper grooming, fitness and legal readiness for assigned flights.
  • Attend the briefing to acknowledge flight details, role distribution, targets, security checks and boarding.

Safety Measures

  • Instruct passengers on safety procedures, ensuring their safety and comfort at all times.
  • Identify safety and security risks and work with the Cabin Supervisor to take remedial action in line with SOPs (Standard Operating Procedures).
  • Administer first aid to passengers where necessary.
  • Inform the Cabin Supervisor, Flight Crew and Captain promptly of any irregularities and malfunctions, as appropriate.

Customer Service

  • Welcome passengers and assist with boarding formalities; enter required data into the aircraft logbook per Airline and Civil Aviation Authority procedures.
  • Provide constant excellent service by attending to individual pre-bookings, requests and needs.
  • Identify and assist passengers experiencing stress or difficulties, following the policies in the Operations Manual and other relevant instructions.
  • Help maximize on-board revenue and the Charity Cloud program by promoting on-board meals, products and charity services, and achieve individual and team targets.
  • Handle cash and credit card payments securely for individual sales and donations.

Crosschecking and Reports

  • Carry out pre-flight checks on supplies, emergency equipment, catering equipment and other specified equipment; report any deficiencies to the Cabin Supervisor and/or Captain.
  • Assist in ensuring the cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty free products are provided before flying.
  • Ensure orderly and complete handover and takeover of the cabin to and from catering, cleaning and/or maintenance staff.
  • Carry out post-flight briefings and assessment reports, including an objective evaluation of the Cabin Supervisor, and report any problems or discrepancies on the flight.
  • Account to the Cabin Supervisor for passenger conduct; act as Cabin Supervisor when designated by the Captain.
  • Maintain professional and safety knowledge through recurrent, emergency procedures and educational training, and keep your license current.
  • Contribute to team results by achieving allocated sales targets and objectives.

Qualifications

  • Diploma or Higher Secondary Certificate acceptable; a diploma in Travel/Tourism is a plus.
  • Training in First Aid, Safety and Emergency Procedures is an added value.
  • Fit to fly, in good general health, with no serious medical conditions or chronic diseases.
  • Presentable, friendly, with a cheerful and positive attitude even under stress.
  • Customer service oriented, able to understand and attend to customers' needs and requests.
  • Able to handle difficult situations and angry customers without compromising corporate image.
  • Focused, able to identify irregularities and handle threats and emergencies efficiently.
  • Proactive, self-motivated, with initiative and positive teamwork.
  • Very good verbal and written communication skills.
  • Excellent time management and problem-solving skills.
  • Proficient in Microsoft Office.
  • Fluent in English. Other languages are an advantage based on airline requirements.

Work Experience

  • Fresh graduates are encouraged to apply.
  • Previous experience as cabin crew or in a customer service role in the airline, aviation or hospitality industries is an added value.
  • Active cabin crew license is an advantage.
  • Able to work shift patterns and extended working hours.
  • Shows high flexibility and adaptability to frequent changes and busy schedules.
  • Able to deliver against policies, procedures and set KPIs.

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