Bühler Group

Customer Service Quality Engineer (Casablanca)

Casablanca

CDI / Temps pleinSur site3–5 ansLicence / Bac+3Qualité / HSEIndustrie

L’essentiel du poste

Résumé par Postule AI

Bühler Group is hiring a Quality Engineer in Casablanca, Morocco, to join its Customer Service Operations team. The role ensures high service quality and customer satisfaction by managing customer complaints and warranty cases, performing root cause analysis, and driving continuous improvement initiatives.

Vos missions

  • Handle customer complaints received via the CAQ system to support customers effectively.
  • Lead the operational management and continuous development of the Warranty Management process for Bühler customers.
  • Ensure performance and service excellence of the Complaint Management and Sales Return processes, including KPI monitoring.
  • Drive sustainable solutions for recurring customer complaints by implementing the 8D methodology across all Bühler business units.

Profil recherché

  • You hold a bachelor's degree in mechanical engineering, food processing, food technology, or a related field
  • You have several years of quality experience in services or project management
  • You know RCA, CAPA/8D, and ISO QMS concepts and have basic finance knowledge
  • You are motivated by customer satisfaction and driving continuous improvement

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Summary

Bühler Group is looking for a passionate Quality Engineer to join the Customer Service Operations team in Casablanca, Morocco. This role ensures high service quality and customer satisfaction through effective management of customer complaints, warranty cases, root cause analysis, and continuous improvement initiatives.

Job Responsibilities

  • Lead one of the most important pillars of the customer-facing organization by handling complaints received via the CAQ system effectively.
  • Lead the operations and continuous development of the Warranty Management process for Bühler customers.
  • Ensure performance and service excellence of the Complaint Management and Sales Return processes, including monitoring and achieving related KPIs.
  • Drive sustainable solutions for recurring customer complaints by implementing the 8D methodology across all Bühler business units.

Qualifications

  • Bachelor’s degree in mechanical engineering, food processing, food technology, or a related field.
  • At least 4-5 years of experience in a Quality Department in services or project management industry.
  • Knowledge of quality concepts (RCA, CAPA/8D methodologies and ISO QMS) and basic knowledge of finance.
  • International working experience is preferred.

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