Simera

Customer Service & Administrative Assistant

Casablanca

CDI / Temps pleinTélétravail0–1 anAnglaisService client / SAVCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Full-time remote Customer Service & Administrative Assistant role combining customer support with office administration. Responsibilities include managing customer inquiries across multiple channels, maintaining records, coordinating schedules, and supporting internal teams. Requires strong communication, organizational skills, proficiency with office software and CRM systems, and previous customer service or administrative experience. English proficiency required.

Vos missions

  • Respond to customer inquiries through email, phone, chat, and other communication channels
  • Maintain accurate records of customer interactions, requests, and resolutions
  • Manage calendars, appointments, meetings, and scheduling requests
  • Organize and maintain digital files, documents, records, and databases
  • Coordinate information and requests between customers, internal teams, and external contacts
  • Prepare and update reports, spreadsheets, documents, and presentations

Profil recherché

  • You have previous experience in customer service, administrative support, or office administration roles
  • You are an excellent communicator with strong interpersonal and problem-solving skills
  • You are highly organized, detail-oriented, and comfortable managing multiple tasks simultaneously
  • You are proficient with Microsoft Office or Google Workspace and CRM systems
  • You are fluent in English and comfortable working independently in a remote environment

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About the Role

We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.

Main Responsibilities

  • Respond to customer inquiries through email, phone, chat, and other communication channels
  • Provide accurate information and timely solutions to customer questions and concerns
  • Handle customer requests, complaints, and follow-ups in a professional and empathetic manner
  • Maintain accurate records of customer interactions, requests, and resolutions
  • Manage calendars, appointments, meetings, and scheduling requests
  • Organize and maintain digital files, documents, records, and databases
  • Perform data entry and update customer and administrative information
  • Prepare and update reports, spreadsheets, documents, and presentations
  • Coordinate information and requests between customers, internal teams, and external contacts
  • Assist with invoices, expenses, orders, and other administrative processes when required

Required Skills

  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Excellent attention to detail and accuracy
  • Strong organizational and time-management skills
  • Strong problem-solving and active listening abilities
  • Proficiency with Google Workspace or Microsoft Office
  • Comfortable using CRM systems, spreadsheets, calendars, email, and chat
  • Ability to work independently and take initiative

Key Requirements

  • Previous experience in customer service, administrative support, office administration, or virtual assistance
  • Experience handling customer inquiries and administrative tasks
  • Experience using CRM systems, spreadsheets, calendars, or other business software
  • Strong computer and digital skills
  • Ability to manage multiple priorities and meet deadlines
  • Reliable internet connection and suitable setup for remote work
  • English proficiency required for supporting English-speaking customers, clients, or teams

Mise en forme par Postule ·

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