Foundever®

Customer Service Advisor (English) – Phone and Email Support

Maroc

CDI / Temps pleinSur siteBacAnglaisCentre d’appel / BPOCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Customer Care Agent role at Foundever handling calls and emails to deliver excellent service on questions, complaints, advice requests and level 1 technical support. Requires strong time flexibility (44 hours per week on a rotating basis), at least a baccalaureate, C1-level business English and preferably call center or customer satisfaction experience. Offers a permanent contract (CDI), social security, private health insurance, closing-hour transportation, training and bonuses.

Vos missions

  • Respond to a wide variety of customer cases via phone and email
  • Listen carefully to customer requests and demonstrate understanding
  • Choose the best route (appeal process) to handle each customer case
  • Handle questions, complaints, advice requests and level 1 technical support requests
  • Record and document customer cases in the appropriate tool
  • Maintain a professional, calm attitude that reflects the company's image

Profil recherché

  • You have C1-level written and spoken business English
  • You can work rotating shifts totalling 44 hours per week within the 7:00 to 20:00 time range
  • You hold at least a baccalaureate and have commercial or call center experience
  • You stay calm and professional when handling customer complaints
  • You want to contribute to customer satisfaction and promote a brand's image through service

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Customer Service Advisor (English)

As a Customer Care Agent, you will answer calls and emails with the main objective of providing excellent service in all situations, including questions, complaints, requests for advice and support, and level 1 technical support requests.

Customer service is the lifeblood of the company. You will play a vital role in promoting the brand and its image through effective patient care and satisfaction.

Responsibilities

  • Respond to a wide variety of customer cases via phone and email
  • Listen carefully to customer requests and demonstrate understanding
  • Choose the best route (appeal process) to handle each customer case
  • Remain professional and calm in all situations
  • Record and document customer cases in the appropriate tool
  • Demonstrate an attitude that reflects the best possible image of the company

Required profile

  • Very good time flexibility to work 44 hours per week on a rotating basis
  • Have at least a baccalaureate
  • Have an excellent command of business English (level C1 written and spoken)
  • Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
  • Recognize the field and values of meditation and its real benefits

Benefits and others

In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:

  • Certification training
  • A de-capped sales bonus
  • A performance bonus
  • An evolving salary
  • Subscription to the CNSS
  • A private health insurance

Like all positions in our company, this position is open to people with reduced mobility.

Time range

7:00 – 20:00

Net salary + bonus + (interesting incentive)

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