About the Role
Join Foundever Rabat as an English-speaking Customer Service Advisor supporting a leading UK retail brand. You'll work in a dynamic, international environment handling customer inquiries and delivering exceptional service to UK-based customers.
Main Responsibilities
- Manage inbound Level 1 calls from UK retail customers with professionalism and empathy
- Handle customer enquiries, complaints, and basic support requests efficiently
- Assist customers with orders, deliveries, returns, and general retail questions
- Document customer interactions accurately using internal systems
- Identify customer needs and provide clear, effective solutions
- Maintain high service standards and represent the retail brand professionally
What We're Looking For
- High school diploma (Baccalaureate) or higher
- Excellent command of English, both written and spoken
- Strong communication, active listening, and problem-solving abilities
- Professional, calm, and customer-oriented mindset
- Comfortable with computer tools and quick to adapt to new systems
- Previous customer service experience is an advantage
What We Offer
- Competitive net salary with performance-based bonuses and language bonus
- Permanent contract (CDI) from Day One
- Fully paid training program
- Comprehensive social benefits including health insurance and social club
- Transportation provided
- Supportive, inclusive, and professional work environment
Work Hours: 8 AM – 10 PM
Foundever is a Great Place to Work® Certified company valuing diversity, collaboration, and professional growth.
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