Logo Arrow Electronics

Arrow Electronics

Customer Service Representative - English Speaker

Casablanca

CDI / Temps pleinHybride0–1 anAnglaisService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Arrow Global Components seeks an English-speaking Customer Service Representative to join their Casablanca office in a hybrid role. You will manage the complete order-to-invoice lifecycle, coordinate with customers and internal teams, and drive customer satisfaction. The ideal candidate has customer service experience, strong Excel skills, and excellent communication abilities.

Vos missions

  • Manage the Order-to-Invoice process from order entry through invoicing and delivery
  • Communicate with customers and suppliers, providing after-sales support via email, phone, and chat
  • Monitor orders and backlogs, responding to customer requests and backlog changes
  • Coordinate with Sales and Logistics departments to ensure smooth operations
  • Ensure on-time delivery aligned with customer and company targets
  • Drive customer satisfaction and process efficiency improvements

Profil recherché

  • You have previous customer service experience and excel at managing customer relationships
  • You are proficient in English and comfortable communicating via multiple channels
  • You have strong Excel skills and attention to detail for order management
  • You thrive in a collaborative environment and enjoy coordinating across departments
  • You are customer-focused and driven to improve processes and satisfaction

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About Arrow Global Components

Arrow Global Components (AGC), part of Arrow Electronics, is a global leader in the distribution and value-added services of electronic components. We build trusted, long-lasting relationships with industry leaders through reselling, customizing, and distributing electronic components worldwide.

Role Overview

We are seeking a Customer Service Representative (English Speaker) to support our Sales team. You will manage the entire customer order lifecycle—from order entry to invoicing and delivery—while maintaining customer-reserved inventory and ensuring satisfaction through proactive relationship management.

Main Responsibilities

  • Manage the Order-to-Invoice process end-to-end
  • Communicate with customers and suppliers, providing after-sales support via email, phone, and chat
  • Monitor orders and backlogs, responding promptly to customer requests and changes
  • Coordinate with internal departments including Sales and Logistics
  • Ensure on-time delivery aligned with customer and company targets
  • Drive customer satisfaction and process efficiency improvements

What We're Looking For

  • Proficiency in English
  • Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced level)
  • Previous experience in Customer Service
  • Excellent communication and coordination skills
  • Customer-focused mindset with strong team collaboration abilities

What We Offer

A challenging, rewarding, and dynamic role within an international environment at a globally growing company. Hybrid work model based in Casablanca, Morocco.

Mise en forme par Postule ·

Signaler un problème