About the Role
Join Arrow Global Components (AGC), part of Arrow Electronics, as a Customer Service Representative. We are a global leader in electronic components distribution and value-added services. In this hybrid role based in Casablanca, Morocco, you will support our Sales team by managing the complete customer order lifecycle and enhancing customer relationships through proactive communication and efficient order processing.
Main Responsibilities
- Manage the Order-to-Invoice process from order entry through invoicing and delivery
- Communicate with customers and suppliers, providing after-sales support via email, phone, and chat
- Monitor order management and backlog, handling customer requests and backlog changes
- Coordinate with internal departments including Sales and Logistics to ensure smooth operations
- Ensure on-time delivery aligned with customer and company targets
- Drive customer satisfaction and process efficiency through proactive relationship management
Required Skills and Qualifications
- Italian language proficiency at C1-C2 level (essential) and English at minimum B2 level
- Solid knowledge of Microsoft Office, especially Excel at intermediate to advanced level
- Previous experience in Customer Service
- Excellent communication and coordination skills
- Customer-focused mindset with strong team collaboration abilities
What We Offer
A challenging, rewarding, and dynamic role within an international environment at a globally growing company. Hybrid work model from our Casablanca office.
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