About the role
Arrow Global Components (AGC), part of Arrow Electronics, is a global leader in the distribution and value-added services related to electronic components. This full-time Customer Service Representative role supports the Sales team by strengthening customer relationships through proactive management of the full customer order lifecycle, from clean order entry to invoicing and delivery. The role also involves managing customer-reserved inventory to meet shared goals for Arrow and its customers.
The position follows a hybrid work model from the office in Casablanca, Morocco (Boulevard Al Quods).
Main responsibilities
- Manage the Order-to-Invoice process, from clean order entry to invoicing and delivery
- Communicate with customers and suppliers, providing after-sales support mainly by email and occasionally by phone or chat
- Manage order backlog and handle customer requests and backlog changes
- Coordinate with internal departments such as Sales and Logistics
- Ensure On-Time Delivery in line with customer and company targets
- Drive customer satisfaction and process efficiency
Requirements
- Proficiency in French and English
- Solid knowledge of Microsoft Office, Copilot and ChatGPT
- Previous experience in Customer Service
- Excellent communication and coordination skills
- A customer-focused mindset
- Strong team player
What we offer
A challenging, rewarding, and dynamic role within an international environment at a globally growing company.
Application: Please submit your CV in English.
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