EATON

Customer Support Representative - French Speaker (12-Month Fixed-Term Contract)

Casablanca

CDD / ContratSur site1–3 ansLicence / Bac+3Anglais, FrançaisService client / SAVIndustrie

L’essentiel du poste

Résumé par Postule AI

Eaton seeks a Customer Support Representative for its Casablanca manufacturing plant on a 12-month fixed-term contract. The role involves managing customer inquiries, orders, complaints, and delivery coordination across multiple product lines. Candidates need a bachelor's degree, 1-3 years of customer support experience, fluency in English and French, and proficiency in CRM tools like Salesforce. The position offers competitive benefits, career development, and a collaborative work environment.

Vos missions

  • Handle customer and internal inquiries via chat, email, and phone using case management tools
  • Manage order entry, price checking, order clearing, and compliance with Eaton policies
  • Coordinate delivery and billing across multiple product lines for external customer projects
  • Resolve complaints and provide pre-sales and post-sales service functions
  • Manage end-to-end order status, repair requests, product changes, returns, and invoicing
  • Apply established policies and procedures to resolve problems with proactive internal communication

Profil recherché

  • You have 1-3 years of customer support experience and strong organizational skills
  • You are fluent in both English and French and comfortable with multilingual communication
  • You excel at managing multiple priorities and high volumes of work with accuracy
  • You are proficient in CRM systems like Salesforce and advanced Excel
  • You are seeking a fixed-term contract role in a global manufacturing environment

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About the Role

Join Eaton's manufacturing plant in Casablanca, Morocco as a Customer Support Representative on a 12-month fixed-term contract. You will provide commercial support to a portfolio of customers through email, phone, chat, and case management tools, ensuring high-quality customer experience and contributing to continued growth across EMEA.

Main Responsibilities

  • Handle customer and internal inquiries via chat, email, and phone
  • Manage orders including entry, price checking, and order clearing in compliance with Eaton policies
  • Coordinate delivery and billing across multiple product lines and project orders
  • Handle complaint resolution and pre-sales/post-sales service functions
  • Manage end-to-end order status, repair/calibration requests, product changes, returns, and invoicing
  • Resolve problems using established policies and proactive communication across internal networks

Required Qualifications

  • Bachelor's degree (BSC/BA)
  • 1-3 years of customer support experience
  • Fluent in English and French
  • Proficiency in CRM tools (preferably Salesforce)
  • Strong Excel skills for tracking, analysis, and reporting
  • Strong analytical and problem-solving abilities
  • High accuracy and attention to detail
  • Ability to manage priorities and high work volumes

What We Offer

  • Competitive compensation and benefits package
  • Challenging projects in a dynamic, collaborative team
  • Excellent working environment with emphasis on safety and ethics
  • Great promotional opportunities with internal advancement encouraged
  • Learning and development through Eaton University
  • Wellness programs and employee development tools

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