Arrow Global Components (AGC), a part of Arrow Electronics, is a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders, both suppliers and customers.
About the role
We are looking for a Customer Service Representative (English speaker) to support the Sales team by strengthening customer relationships through proactive management of the entire customer order lifecycle, from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for Arrow and its customers.
This full-time position follows a hybrid work model from our office in Casablanca.
Location: Casablanca, Morocco (Boulevard Al Quods)
Main responsibilities
- Manage the Order-to-Invoice process
- Communicate with customers and suppliers, providing after-sales support primarily via email and occasionally by phone or chat
- Handle order management, backlog monitoring, and customer requests and backlog changes
- Coordinate with internal departments such as Sales and Logistics
- Ensure On-Time Delivery in line with customer and company targets
- Drive customer satisfaction and process efficiency
What we are looking for
- Proficiency in French and English
- Solid knowledge of Microsoft Office, Copilot and ChatGPT
- Previous experience in Customer Service
- Excellent communication and coordination skills
- A customer-focused mindset
- Strong team player
What we offer
A challenging, rewarding, and dynamic role within an international environment at a globally growing company.
Please submit your CV in English.
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