About the Role
Join Eaton as a Service Sales Support Representative based in Casablanca. You will drive service revenue growth and customer satisfaction by supporting sales activities, managing service quotations, and collaborating cross-functionally to deliver exceptional customer experiences. This role positions you as a key contributor to Eaton's trusted service partnership strategy.
Main Responsibilities
- Promote and sell distributed services and products via phone or email, educating customers on business impact and offering tailored solutions.
- Generate service quotations and ensure consistent follow-up until customers issue Purchase Orders.
- Proactively engage customers based on generated leads to increase service revenue and address non-standard queries.
- Build and maintain professional customer relationships, ensuring high satisfaction and trust levels.
- Collaborate with sales, finance, product, technical support, and marketing teams to support sales efforts and understand internal processes.
- Manage service maintenance contracts, focus on upselling opportunities, and take direct ownership of selected accounts including contract renewals.
Required Qualifications
- Bachelor's or Master's degree in Business, Management, or related field
- Experience in sales support, customer service, or inside sales
- Proficiency in CRM tools, preferably Salesforce
- Strong Excel skills for tracking, analysis, and reporting
- Strong analytical and problem-solving abilities
- Fluent French and intermediate English
Key Skills
- Technical sales aptitude and consultative selling skills
- Excellent communication and interpersonal abilities
- Ability to build and manage a sales funnel using CRM solutions with relevant reporting
- Proactive, autonomous, and results-oriented mindset
- Resilient under pressure with strong attention to detail
- Experience in electrical, IT, or telecommunications sales is a plus
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