Service Sales Support Representative - French Speaker

Casablanca, Casablanca-Settat, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Eaton seeks a Service Sales Support Representative fluent in French to join their Casablanca team. This full-time, on-site role focuses on driving service revenue growth through customer engagement, quotation management, and cross-functional collaboration. You'll develop expertise in Eaton's distributed product portfolio, manage customer relationships, and support account ownership while utilizing CRM tools and Excel for sales tracking and reporting.

Exigences clés (estimation)

Promote and sell distributed services and products via phone or email, educating customers on business impact.
Generate service quotations and ensure consistent follow-up until customers issue Purchase Orders.
Proactively engage customers based on generated leads to increase service revenue and address non-standard queries.
Build and maintain professional customer relationships ensuring high satisfaction and trust.
Collaborate with sales, finance, product, technical support, and marketing teams to support sales efforts.
Manage service maintenance contracts, focus on upselling, and take ownership of selected accounts.

Compétences

CRM proficiency, preferably SalesforceStrong Excel skills for tracking, analysis, and reportingTechnical sales aptitude and consultative sellingFluent French and intermediate EnglishAnalytical and problem-solving abilitiesExcellent communication and interpersonal skills

Niveau estimé

This role targets candidates with 1-3 years of sales support or customer service experience. While entry-level candidates with strong sales aptitude may be considered, the focus on account ownership and technical sales suggests preference for those with some foundational sales experience.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur site
Niveau d'expérience: 1–3 ans
Fonction: Commercial / Vente
Secteur: Industrie
Niveau d'études: Licence / Bac+3
Langues: Français, Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join Eaton as a Service Sales Support Representative based in Casablanca. You will drive service revenue growth and customer satisfaction by supporting sales activities, managing service quotations, and collaborating cross-functionally to deliver exceptional customer experiences. This role positions you as a key contributor to Eaton's trusted service partnership strategy.

Main Responsibilities

Promote and sell distributed services and products via phone or email, educating customers on business impact and offering tailored solutions.
Generate service quotations and ensure consistent follow-up until customers issue Purchase Orders.
Proactively engage customers based on generated leads to increase service revenue and address non-standard queries.
Build and maintain professional customer relationships, ensuring high satisfaction and trust levels.
Collaborate with sales, finance, product, technical support, and marketing teams to support sales efforts and understand internal processes.
Manage service maintenance contracts, focus on upselling opportunities, and take direct ownership of selected accounts including contract renewals.

Required Qualifications

Bachelor's or Master's degree in Business, Management, or related field
Experience in sales support, customer service, or inside sales
Proficiency in CRM tools, preferably Salesforce
Strong Excel skills for tracking, analysis, and reporting
Strong analytical and problem-solving abilities
Fluent French and intermediate English

Key Skills

Technical sales aptitude and consultative selling skills
Excellent communication and interpersonal abilities
Ability to build and manage a sales funnel using CRM solutions with relevant reporting
Proactive, autonomous, and results-oriented mindset
Resilient under pressure with strong attention to detail
Experience in electrical, IT, or telecommunications sales is a plus

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .