Customer Support Specialist – AI Assisted
Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
Role Overview
Join Hire Hangar to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This remote role supports customers through digital channels while maintaining a human, customer-first approach.
Key Responsibilities
- Provide timely and professional customer support via email, chat, and ticketing systems
- Use AI-assisted tools to draft, summarize, and optimize customer responses
- Resolve order, product, and account-related inquiries efficiently
- Escalate complex issues and collaborate with internal teams as needed
- Maintain accurate support records and ticket documentation
- Follow support workflows, SLAs, and quality standards
- Contribute to improving AI prompts, macros, and support processes
Required Qualifications
- Hands-on experience in customer support or customer service roles
- Experience using AI tools to assist with customer communication or workflow efficiency
- Prior remote work experience is mandatory, including fluency with Slack, Zoom, Google Workspace, Asana (or similar), and experience with US or UK-based companies
- Strong written communication skills and attention to detail
- Ability to work fixed hours: 8:00 AM – 4:00 PM EST
Preferred Qualifications
- Experience supporting e-commerce or digital-first businesses
- Familiarity with ticketing systems and support KPIs
- Experience contributing to knowledge bases or help centers
Tools & Technology
- Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
- AI Tools: ChatGPT, AI-powered macros, or similar
- Collaboration: Slack, Zoom, Google Workspace
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .