The Global Talent Co.

Remote Customer Support Specialist (Part-Time to Start)

Maroc

Temps partielTélétravailAnglaisService client / SAVCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Part-time, fully remote customer support role for a boutique fitness studio group in Berlin, Germany. The specialist is the main contact for member questions about bookings, accounts, and refunds, supports on-site trainers, and communicates only in writing. The role requires excellent written English and a warm, empathetic, judgment-driven approach. No specific software experience is needed because full training is provided. Coverage is mainly early mornings, weekday evenings, and weekends, with more responsibility expected as the company grows.

Vos missions

  • Serve as the friendly, reliable point of contact for members on bookings, account questions, refunds, and similar requests
  • Support on-site trainers with occasional urgent requests
  • Communicate exclusively in writing via chat, WhatsApp, or email
  • Represent the brand's warm, down-to-earth tone in every interaction

Profil recherché

  • You write clear, warm English and can match a brand's friendly tone in every message
  • You read tone well and stay calm and caring, even with frustrated members
  • You are comfortable making sound decisions on your own without checking in constantly
  • You are available for early mornings, evenings, and/or weekends
  • You prefer a small, remote-first team and a flexible role that can grow

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Remote Customer Support Specialist (Part-Time to Start)

Our client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations. As they open new locations, they are building a small, dedicated remote support team to take care of members and on-site staff outside regular hours.

What you'll do

  • Be the friendly, reliable point of contact for members with questions or issues, including bookings, account questions, refunds, and similar requests
  • Support on-site trainers with occasional urgent requests
  • Communicate exclusively in writing via chat, WhatsApp, or email (no phone calls required)
  • Represent the brand's warm, down-to-earth, and genuinely helpful tone in every interaction

What we're looking for

  • Excellent written English
  • Genuine empathy and strong people instincts, with the ability to respond warmly even to frustrated messages
  • Good judgment and comfort making sensible decisions independently
  • Reliability and a sense of ownership in a small, remote-first team
  • Comfort working early mornings, evenings, and/or weekends
  • German is a plus, but not required

No specific software experience is required. Full training is provided.

What's on offer

  • Fully remote, flexible within the coverage windows
  • A growing role with more responsibility over time as the company scales
  • A supportive, founder-led team

Schedule

Coverage is mainly needed during early mornings, weekday evenings, and weekends. Exact shifts will be discussed during the process based on your availability.

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