SupportYourApp

Customer Support Consultant (English & French, Remote)

Maroc

CDD / ContratTélétravail0–1 anAnglais, FrançaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

SupportYourApp seeks a bilingual (English/French) Customer Support Consultant for remote work. This role involves delivering customer support across multiple channels (email, chat, calls) for a global SaaS/software company. Requires 6-12 months of support experience, strong analytical skills, and fluency at C1 level in both languages. Offers flexible remote work, USD compensation, and a People First management culture.

Vos missions

  • Deliver outstanding customer support via emails, chats, and calls for tech industry clients
  • Follow internal procedures and SOPs while collaborating with internal teams for efficient issue resolution
  • Handle sensitive customer data securely and apply customer happiness best practices
  • Maintain deep understanding of client solutions, meet KPIs, and communicate with developers and cross-functional specialists

Profil recherché

  • You are fluent in both French and English at C1 level and enjoy multilingual customer interactions
  • You have 6-12 months of customer support experience and thrive on solving problems
  • You prefer remote work with flexible scheduling and a trust-based culture
  • You are proactive, analytical, and committed to delivering exceptional customer experiences

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About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.

The Role

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working remotely from home. You'll unlock your potential by mastering new skills and achieving challenging goals within our People First management approach.

Main Responsibilities

  • Deliver outstanding customer support via emails, chats, and calls
  • Follow internal procedures and standard operating procedures (SOPs)
  • Collaborate with internal teams to ensure efficient issue resolution
  • Handle sensitive customer data with care and security
  • Apply customer happiness best practices and maintain deep understanding of client solutions
  • Communicate with developers and cross-functional specialists to resolve complex issues

What You Need

  • Fluency in French and English (C1 or higher), both spoken and written
  • At least 6-12 months of experience in customer support
  • Strong analytical thinking and research skills
  • Positive, proactive, and responsible attitude
  • Personal computer with at least 8GB RAM and stable internet (minimum 50 Mbps download, 40 Mbps upload)

Benefits

  • Flexible schedule with full remote work opportunity
  • Compensation in USD
  • Inclusive international environment
  • Rewards for referring friends
  • Balance between workload and personal time with internal health policy
  • Responsive leadership focused on your development
  • Culture built on trust with no time-tracking requirements

Note: Benefits may vary depending on engagement terms. Certain benefits typically apply to employees; independent contractors may have different eligibility.

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