Twillory

German-Speaking Customer Support Agent (Remote, Full-Time)

Maroc

CDI / Temps pleinTélétravail1–3 ansAllemand, AnglaisService client / SAVE-commerce

L’essentiel du poste

Résumé par Postule AI

German-speaking Customer Support Agent role at TalentPop, a fast-growing e-commerce agency. Provide multilingual customer support via chat and email, handling orders, returns, payments, and account issues. Requires fluency in German and English, 1+ year customer service experience, and ability to work independently in a remote environment. Full-time permanent position with competitive benefits including health coverage, PTO, and career growth opportunities.

Vos missions

  • Support German- and English-speaking customers through chat, email, and other channels
  • Assist customers with orders, products, payments, shipping, returns, and account questions
  • Handle complex issues and escalations with professionalism and empathy
  • Maintain accurate customer records and documentation
  • Meet quality, productivity, response-time, and customer satisfaction goals

Profil recherché

  • You are fluent in German and English and enjoy helping customers solve problems
  • You have 1+ years of customer service experience, ideally in e-commerce or BPO
  • You thrive working independently in a remote environment with strong self-discipline
  • You are patient, empathetic, and naturally solutions-oriented under pressure

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About The Role

TalentPop is seeking a German-speaking Customer Experience Specialist to join a remote team supporting customers across growing e-commerce businesses. You will communicate with customers in German and English, resolve day-to-day issues, and ensure smooth customer experiences from first contact to resolution. This role is ideal for naturally helpful, calm professionals confident in customer communication.

Main Responsibilities

  • Support German- and English-speaking customers through chat, email, and other channels
  • Assist with orders, products, payments, shipping, returns, and account inquiries
  • Listen carefully to customer concerns and provide practical solutions
  • Handle complex issues and escalations with professionalism and empathy
  • Maintain accurate customer records and documentation
  • Meet quality, productivity, response-time, and customer satisfaction goals

Required Skills

  • Fluent written and spoken German and English
  • Strong communication and active listening abilities
  • Problem-solving and critical-thinking skills
  • Ability to manage multiple conversations and priorities independently in a remote environment
  • Patient, empathetic, and solutions-oriented approach
  • Strong attention to detail and computer proficiency

Qualifications

  • Minimum 1 year of customer service experience
  • Professional experience providing customer support in German and English
  • Experience in e-commerce, BPO, retail, or customer success preferred
  • Familiarity with support platforms (Shopify, Gorgias, Zendesk, Freshdesk) is a plus
  • Previous remote work experience preferred

Work From Home Requirements

  • Personal laptop or desktop with minimum Intel i5/Ryzen 5 processor
  • At least 8 GB RAM
  • Minimum 25 Mbps upload/download internet connection with backup
  • Reliable power supply and quiet, dedicated workspace

Benefits

  • Permanent full-time work-from-home position
  • Health and dental coverage available
  • Paid time off: 6 days first year, up to 12 days annually thereafter
  • Paid maternity/paternity leave
  • Performance bonuses, holiday bonuses, and referral bonuses
  • Career growth and leadership development opportunities
  • Vibrant virtual work culture with team events and professional development

Mise en forme par Postule ·

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