About the Role
As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners and guiding them on their language journey. You'll collaborate with internal teams to deliver excellence in a supportive, customer-focused environment.
Main Responsibilities
- Become an expert on our products and services, explaining goFLUENT Training to new learners
- Offer learners the best journey possible by understanding their expectations and efficiently solving their concerns
- Reply to learner requests across multiple communication channels (phone, email, chat, etc.)
- Ensure smooth and efficient communication with internal teams
- Call students to encourage them to maximize available resources
- Proactively optimize internal procedures and improve response quality based on learner feedback
Required Qualifications
- 1 year of experience in customer service
- Turkish as your mother tongue with outstanding oral and written communication skills
- Advanced level of English (verbal and written)
- Proficiency in MS Office, Google Docs, and Open Office
- Bachelor's or College Degree in any field
- Organized, responsive, adaptable, sincere, and autonomous
- High empathy and ability to solve complex conversations
What We Offer
- Dynamic, startup-like experience within a fast-growing, 26-year-old Swiss-based company
- Learning opportunities from top executives and visionaries in the language market
- International, vibrant working environment
- Full onboarding and fast-track mentoring program
- World-class learning experience with access to 49 business languages
- Ability to work from any of our 20+ offices worldwide
- Team-building events and rewarding career with excellent benefits
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