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TELUS Digital

Bilingual Customer Service Representative (French & English) - TELUS Digital

Casablanca

CDI/CDDSur site1–3 ansFrançais, AnglaisCentre d’appel / BPOCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

TELUS Digital is hiring bilingual customer service agents for the Canadian market in Casablanca. The role requires fluency in French (B2) and English (B1), with previous call center experience. Agents will handle inbound and outbound calls on rotating shifts (44h/week) including night shifts for 24/7 support. The position offers competitive net salary plus bonuses, and benefits include free gym access, gaming rooms, dining facilities, and referral rewards.

Vos missions

  • Handle inbound customer calls to provide support and ensure satisfaction
  • Manage outbound calls to customers for the Canadian market
  • Provide bilingual customer service in French and English
  • Work rotating shifts including night shifts to support 24/7 operations

Profil recherché

  • You have call center experience and are fluent in both French and English
  • You are comfortable working night shifts and rotating schedules
  • You live in Casablanca and are not a student

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Job Description

TELUS Digital is hiring agents for customer support. This is a bilingual (French AND English) position serving the Canadian market. You will handle inbound and outbound calls to ensure customer satisfaction.

Required Profile

We are looking for agents who meet the following criteria:

  • Speak French and English fluently (minimum B2 in French and B1 in English)
  • Have previous experience in a call center
  • Be comfortable with night shifts as we offer 24/7 support to our clients
  • Be living in Casablanca
  • Not be a student

Benefits and Perks

We have a very inclusive environment and we make sure that everyone is treated fairly. The building is equipped with:

  • Free gym for team members
  • Gaming rooms
  • Dining rooms
  • Prayer rooms

We have referral programs that reward you financially for every successful referral you make.

Working Hours

Rotating hours (44 hours per week)

Compensation

Net salary plus bonuses

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