Marriott International

Director of Hotel Operations

Tanger-Tétouan-Al Hoceïma

CDI / Temps pleinSur siteBac+2 (BTS / DUT / DEUG)AnglaisOpérationsTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Director of Hotel Operations at St. Regis Hotels & Resorts (Marriott International). Strategic business leader responsible for overseeing all hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance. Manages department heads, develops operational strategies aligned with brand standards, drives revenue growth, and ensures exceptional guest experiences. Requires 2-4 years hospitality management experience and a degree in Business Administration or Hotel Management.

Vos missions

  • Oversee all hotel operations departments (Front Office, Housekeeping, F&B, Engineering) and manage department heads to implement strategies aligned with brand standards
  • Monitor financial performance, sales against budget, and manage revenue goals through occupancy, rate, and expense management
  • Manage guest experience by reviewing feedback, handling complaints, and ensuring service standards exceed expectations
  • Lead and develop operations team through performance management, goal-setting, and fostering employee commitment to service excellence
  • Develop and execute property-wide operational strategies that deliver ROI and meet brand and customer expectations

Profil recherché

  • You have 2-4 years of progressive experience in hotel operations, guest services, or hospitality management
  • You excel at leading teams, managing budgets, and balancing guest satisfaction with financial performance
  • You are passionate about delivering luxury service experiences and maintaining high operational standards
  • You have strong communication skills and can champion brand initiatives across multiple departments

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Job Summary

Functions as the strategic business leader of the property's Hotel Operations. Oversees Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Works with department heads to develop and implement departmental strategies, ensuring implementation of brand service standards and initiatives. Ensures Hotel Operations meet brand standards, target customer needs, and employee satisfaction while growing revenues and maximizing financial performance.

Core Responsibilities

Managing Profitability & Revenue
  • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
  • Analyzes service issues, identifies trends, and executes decisions to achieve property goals
  • Monitors hotel operations sales performance against budget and reviews financial statements
  • Coaches operations team to manage occupancy, rates, wages, and controllable expenses effectively
Leading Operations and Department Teams
  • Champions the brand's service vision and ensures alignment amongst hotel leadership teams
  • Develops systems enabling employees to understand guest satisfaction results
  • Communicates clear departmental goals and holds teams accountable for results
Managing Guest Experience
  • Reviews guest feedback and ensures appropriate corrective action is taken
  • Responds to and handles guest problems and complaints professionally
  • Stays visible and interfaces regularly with customers to obtain feedback on quality and satisfaction
Human Resources and Team Development
  • Ensures employees are treated fairly and equitably with consistent communication
  • Fosters employee commitment to excellent service through modeling desired behaviors
  • Sets goals and expectations for direct reports using performance review processes
  • Solicits employee feedback, maintains open-door policy, and addresses employee concerns
  • Conducts annual performance appraisals and ensures fair policy administration

Required Qualifications

Education and Experience (one of the following):

  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field, plus 4 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field, plus 2 years experience in related professional areas

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