Marriott International

Director of Operations – Marriott Rabat

Rabat

CDI / Temps pleinSur siteLicence / Bac+3AnglaisOpérationsTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Director of Operations role at Rabat Marriott Hotel leading strategic hotel operations across Front Office, Housekeeping, Food & Beverage, and Engineering. Responsible for implementing brand service strategies, managing profitability and revenue goals, leading department teams, ensuring exceptional guest experiences, and conducting HR activities. Requires 2-4 years hospitality management experience and business/hotel management education.

Vos missions

  • Manage profitability and develop operational strategies aligned with brand business objectives
  • Monitor financial performance against budget and coach team on revenue management and expense control
  • Lead operations and department teams to champion brand service vision and departmental goals
  • Manage guest experience by reviewing feedback, handling complaints, and ensuring service excellence
  • Conduct HR activities including performance reviews, employee development, and policy administration
  • Champion brand initiatives, implement change management, and ensure consistent operational communication

Profil recherché

  • You have 2-4 years of hospitality management experience in guest services or operations
  • You hold a bachelor's degree in Business Administration or Hotel and Restaurant Management
  • You excel at leading teams, managing budgets, and driving operational excellence
  • You are passionate about delivering exceptional guest experiences and brand service standards
  • You thrive in a luxury hospitality environment with focus on employee and guest satisfaction

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About the Role

As Director of Operations at the Rabat Marriott Hotel, you will serve as the strategic business leader overseeing all hotel operations. You will work with department heads to develop and implement departmental strategies, ensure brand service standards are met, drive revenue growth, and maximize financial performance while maintaining positive owner relations.

Key Responsibilities

  • Manage profitability by analyzing service issues, identifying trends, and executing decisions aligned with brand and business strategy
  • Monitor sales performance and financial statements against budget; coach operations team on occupancy, rates, wages, and controllable expenses
  • Lead operations and department teams by championing brand service vision and communicating clear departmental goals
  • Manage guest experience by reviewing feedback, handling complaints, staying visible with customers, and ensuring Rooms and Food & Beverage areas exceed expectations
  • Conduct human resources activities including performance reviews, employee development, fair policy administration, and fostering commitment to service excellence
  • Champion brand and regional business initiatives, implement change management, and ensure consistent communication across operations

Required Qualifications

  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field plus 4 years of experience in guest services, front desk, housekeeping, sales and marketing, or management operations
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field plus 2 years of relevant professional experience

About Marriott

Marriott International is an equal opportunity employer committed to fostering an inclusive environment where diverse backgrounds are valued. JW Marriott, part of Marriott's luxury portfolio, offers a work experience focused on associate well-being, training, development, and recognition in a luxury hospitality setting.

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