Marriott International

Director of Hotel Operations

Fès

CDI / Temps pleinSur siteBac+2 (BTS / DUT / DEUG)AnglaisOpérationsTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Director of Hotel Operations at Marriott International's luxury JW Marriott brand. Strategic business leader responsible for overseeing all hotel operations including Front Office, Housekeeping, Food & Beverage, and Engineering. Manages profitability, revenue goals, department teams, guest experience, and human resources. Requires 2-4 years hospitality experience with associate or bachelor's degree in Business Administration or Hotel Management.

Vos missions

  • Develop and execute operational strategies aligned with brand business strategy and financial targets
  • Monitor sales performance and financial statements; coach team on occupancy, rates, wages, and expenses
  • Champion brand service vision across leadership teams and ensure alignment on departmental goals
  • Manage guest experience through feedback review, complaint handling, and maintaining service standards
  • Lead human resources activities including performance management, employee development, and policy administration
  • Facilitate problem-solving and implement brand initiatives to drive continuous improvement

Profil recherché

  • You have 2-4 years of hospitality management experience in guest services, front desk, or operations
  • You excel at leading teams, managing budgets, and driving revenue growth
  • You are passionate about guest experience and service excellence
  • You have a degree in Business Administration, Hotel Management, or related field
  • You thrive in fast-paced luxury hospitality environments with multiple stakeholders

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Job Summary

Functions as the strategic business leader of the property's Hotel Operations. Oversees Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Works with department heads to develop and implement departmental strategies, ensuring implementation of brand service standards and initiatives. Ensures Hotel Operations meet brand standards, target customer needs, employee satisfaction, revenue growth, and maximizes financial performance while developing positive owner relations.

Core Responsibilities

  • Develop and execute property-wide operational strategies aligned with brand business strategy and financial targets
  • Monitor hotel operations sales performance, financial statements, and budget variance; coach team on occupancy, rates, wages, and controllable expenses
  • Champion brand service vision across hotel leadership teams and ensure alignment on departmental goals and guest satisfaction results
  • Manage guest experience by reviewing feedback, handling complaints, maintaining visibility with customers, and creating atmospheres exceeding expectations
  • Lead human resources activities including performance management, employee development, fair policy administration, and fostering commitment to service excellence
  • Facilitate creative problem-solving, implement brand initiatives, and drive continuous improvement in guest and employee satisfaction

Required Qualifications

  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field with 4 years experience in guest services, front desk, housekeeping, sales/marketing, or operations
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field with 2 years relevant experience

Key Competencies

  • Strategic business leadership and operational management
  • Financial analysis and revenue management
  • Team leadership and performance management
  • Guest experience and service excellence
  • Brand strategy implementation and change management

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