Marriott International

Rooms Division Manager

Rabat

CDI / Temps pleinSur site3–5 ansBacAnglaisOpérationsTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Rooms Division Manager at Marriott International's luxury JW Marriott Rabat. Lead and manage all rooms area operations including Front Office, Housekeeping, and Engineering/Maintenance. Oversee staff performance, guest satisfaction, and departmental profitability. Requires 2-4 years of hospitality experience and strong leadership capabilities. Full-time, on-site position in Morocco.

Vos missions

  • Lead and manage rooms area departments (Front Office, Housekeeping, Engineering/Maintenance) and oversee staff performance and development
  • Monitor and improve guest and employee satisfaction through proactive service recovery and regular feedback collection
  • Manage departmental profitability by reviewing financial data, controlling costs, and maximizing revenue performance
  • Conduct hiring, orientation, and HR activities including employee feedback sessions and disciplinary procedures
  • Ensure compliance with brand standards, property policies, and hospitality requirements across all team members

Profil recherché

  • You have 2-4 years of hands-on experience in hospitality operations or guest services
  • You excel at leading teams and creating positive, motivating work environments
  • You are passionate about delivering exceptional guest experiences and continuous improvement
  • You have strong financial acumen and can analyze performance data to drive profitability

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Job Summary

The Rooms Division Manager assists in managing all operations within the rooms area departments, including Front Office, Housekeeping, and Engineering/Maintenance. This role focuses on managing staff, improving guest and employee satisfaction, maximizing departmental financial performance, and ensuring compliance with standards and procedures while leading the team to meet or exceed property goals.

Leading Room Operations Team

  • Translate departmental goals to the team regarding guest tracking and productivity
  • Create and nurture an environment emphasizing motivation, empowerment, teamwork, and continuous improvement
  • Develop strategies to address employee and guest satisfaction gaps and expand on strengths
  • Lead by example with self-confidence, energy, and enthusiasm
  • Help employees understand and exceed guests' evolving needs and expectations

Managing Property Rooms Operations

  • Execute all operations in rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping
  • Publish guest satisfaction results timely, including feedback forms and guest letters
  • Communicate goals and results with employees through regular one-to-one meetings
  • Assist with team scheduling against guest occupancy and hours goals
  • Perform hourly job functions as needed and other duties as assigned

Managing Guest Experience

  • Provide excellent customer service by being readily available and approachable to all guests
  • Take proactive approaches when addressing guest concerns
  • Ensure all team members meet or exceed hospitality requirements
  • Respond timely to customer service department requests

Managing Profitability

  • Assist in performing annual quality audits with General Manager and Regional Director
  • Verify key control programs are in place
  • Review financial statements, sales reports, and performance data to measure productivity and identify cost reduction opportunities

Conducting Human Resources Activities

  • Interview candidates and assist in hiring decisions
  • Ensure thorough and timely orientations for new team members
  • Solicit employee feedback and address concerns using an open-door policy
  • Ensure fair and consistent application of property policies and disciplinary procedures
  • Recognize and celebrate team member contributions

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