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Black Pen Recruitment

Dynamics 365 Customer Engagement Consultant

Rabat

CDI / Temps pleinHybride1–3 ansLicence / Bac+3AnglaisInformatique / IngénierieInformatique / ITCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Dynamics 365 Customer Engagement Consultant role with a Microsoft Gold Partner Big 4 firm. Requires 1-3 years of hands-on Power Platforms configuration experience and deep knowledge of D365 CE modules. Involves solution design, implementation, client workshops, and pre-sales activities. Full-time permanent position in Malta with hybrid work, visa sponsorship, and relocation support included. Ideal for consultants seeking international career growth with a leading Microsoft solutions provider.

Vos missions

  • Configure and customize Dynamics 365 CE solutions including workflows, dashboards, forms, views, and reports
  • Conduct workshops and requirements sessions with clients and stakeholders to translate business needs into solutions
  • Deliver high-quality implementations ensuring Microsoft Dynamics standards compliance and best practices
  • Create comprehensive project documentation and support testing activities
  • Collaborate with solution architects and delivery teams to ensure solutions meet requirements
  • Contribute to pre-sales activities including demo and proof-of-concept development

Profil recherché

  • You have 1-3 years of proven hands-on experience with Dynamics 365 CE configuration and customization
  • You are passionate about continuous learning and staying current with Microsoft platform roadmaps and certifications
  • You excel at translating complex business requirements into practical digital solutions and communicating with stakeholders
  • You are willing to relocate internationally and embrace a hybrid work environment in Malta
  • You have experience working in delivery-oriented IT environments using both Agile and Waterfall methodologies

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Role Overview

Join our client's Microsoft Business Solutions team as a Dynamics 365 Customer Engagement Consultant. As a core team member, you will be involved in business process design and hands-on configuration and customization of Dynamics 365 and Power Platforms solutions, working collaboratively with onshore and offshore development teams to deliver high-quality implementations for medium to large organizations.

Key Responsibilities

  • Configure and customize Dynamics 365 CE solutions including workflows, dashboards, forms, views, and standard reports
  • Conduct workshops and requirements sessions with clients, stakeholders, and delivery teams to translate business needs into digital solutions
  • Deliver high-quality business and software solutions ensuring best practices and Microsoft Dynamics standards compliance
  • Create comprehensive project documentation and support testing activities
  • Collaborate with solution architects and delivery teams to ensure solutions meet client requirements and project timelines
  • Contribute to pre-sales activities including demo and proof-of-concept development for client presentations

Required Skills and Experience

  • Minimum 1-3 years hands-on functional experience in Power Platforms configuration and customization
  • Broad understanding of Dynamics 365 Customer Engagement functionalities and modules (Sales, Marketing, Customer Service, Field Services, or Project Services)
  • Strong knowledge of the Microsoft stack: PowerApps, Power BI, Dataverse, Azure, and Office 365
  • Experience with business process mapping, modeling, and documentation
  • Proficiency in Agile and Waterfall methodologies in delivery-oriented IT environments
  • Microsoft Dynamics CRM certifications (current versions preferred)
  • Azure DevOps experience is beneficial
  • Excellent communication and presentation skills with client-centric approach

Qualifications

  • University degree in computing or business discipline
  • Proven track record of successful implementations across medium to large organizations and multiple business verticals
  • Strong problem-solving capabilities and ability to manage multiple priorities
  • Ability to work independently and collaboratively in team environments

What We Offer

  • Hybrid work arrangement based in Silema, Malta (GMT +1)
  • Competitive base salary plus comprehensive benefits package
  • Visa and relocation package included for international candidates
  • Professional development support including certifications and training
  • Private and medical insurance for you and your family
  • Business travel allowances and career mobility opportunities
  • Supportive onboarding team to assist with relocation

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