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Black Pen Recruitment

Dynamics 365 Customer Engagement Lead Consultant

Rabat

CDI / Temps pleinHybrideLicence / Bac+3AnglaisInformatique / IngénierieInformatique / ITCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Senior Dynamics 365 Customer Engagement Lead Consultant role at a Microsoft Gold Partner in Malta. Requires 12+ years of CRM functional experience and 5-6 large-scale D365 CE implementations. Lead solution design, client engagement, and team mentoring. Hybrid work with relocation support. Ideal for experienced consultants ready to drive digital transformation and lead enterprise CRM implementations across multiple industries.

Vos missions

  • Lead and manage requirements workshops, meetings and documentation with client representatives and project stakeholders
  • Design CRM solutions, make architectural decisions and create solution documentation aligned with client requirements
  • Deliver high-quality business and software solutions using Microsoft Dynamics standards and best practices
  • Manage people development, mentoring, performance assessment and career progression of junior consultants
  • Identify and mitigate business, project and support risks; communicate progress updates to relevant parties
  • Support practice development activities and create industry-specific Dynamics 365 solutions and templates

Profil recherché

  • You have 12+ years of proven CRM functional experience and multiple large-scale D365 implementations
  • You are ready to relocate to Malta and lead enterprise-level digital transformation initiatives
  • You excel at client engagement, solution design and mentoring junior consultants
  • You have deep expertise in Power Platform and Dynamics 365 across multiple industry verticals

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Role Overview

Join a Microsoft Gold Partner as a Dynamics 365 Customer Engagement Lead Consultant. This is a dynamic opportunity to lead Microsoft Dynamics 365 solutions delivery for medium to large organisations, driving digital transformation and implementing enterprise-class CRM solutions.

Key Details

  • Location: Sliema, Malta (Hybrid)
  • Contract: Full-time, Permanent
  • Working Hours: GMT +1
  • Compensation: Competitive base salary plus benefits package in EUR
  • Relocation: VISA and relocation package included

Main Responsibilities

  • Lead and manage requirements workshops, meetings and documentation sessions with client representatives and project stakeholders
  • Gather requirements, determine expectations and finalise deliverables with onsite engagement and client teams
  • Design and document CRM solutions, making key architectural decisions and ensuring alignment with client requirements
  • Deliver high-quality business and software solutions using Microsoft Dynamics standards, best practices and supported configurations
  • Manage people development, career progression, performance assessment and mentoring of junior consultants
  • Identify and mitigate business, project and support risks; communicate progress updates formally and informally

Required Qualifications

  • Minimum 12+ years hands-on functional experience in CRM configuration, workflows, dashboards, forms, views and reports development
  • At least 5-6 end-to-end large-scale implementations with Dynamics 365 CE (or earlier versions)
  • University degree in computing or business discipline
  • Microsoft Dynamics CRM Certifications (2016, D365) highly desirable
  • Proven experience designing applications using D365 CE modules: Sales, Marketing, Customer Service and Field Service
  • Strong expertise in Power Platform (Power Apps, Automate, Virtual Agents, Power BI)

Essential Skills and Experience

  • Deep functional knowledge of Microsoft Dynamics CRM across multiple industries and sectors
  • Strong understanding of Dynamics 365 Common Data Model and business data model customisations
  • Expertise in Dynamics 365 CRM Accelerators, industry templates and add-ons
  • Proficiency in business requirement analysis, process mapping, modelling and documentation
  • Experience with waterfall, agile and DevOps delivery methodologies
  • Presales exposure and ability to drive digital transformation conversations with clients
  • Project documentation experience for offshore team implementation work packages

Personal Attributes

  • Confident communicator with excellent analytical and consulting skills
  • Ability to work independently and collaboratively in team environments
  • Problem-solver with creative approach to complex challenges
  • Client-focused with strong emphasis on satisfaction and relationship management
  • Commitment to continuous learning and incorporating new technologies into skillset

Benefits Package

  • Competitive salary with allowances and business travel coverage
  • Professional certifications to support career growth
  • Private and medical insurance for employee and family
  • Relocation support and onboarding assistance for you and your family
  • Training and development opportunities within a market-leading global firm

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