Dynamics 365 Customer Engagement Lead Consultant

Rabat, Rabat-Salé-Kénitra, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Senior Dynamics 365 Customer Engagement Lead Consultant role at a Microsoft Gold Partner in Malta. Requires 12+ years of CRM functional experience and 5-6 large-scale D365 CE implementations. Lead solution design, client engagement, and team mentoring. Hybrid work with relocation support. Ideal for experienced consultants ready to drive digital transformation and lead enterprise CRM implementations across multiple industries.

Exigences clés (estimation)

Lead and manage requirements workshops, meetings and documentation with client representatives and project stakeholders
Design CRM solutions, make architectural decisions and create solution documentation aligned with client requirements
Deliver high-quality business and software solutions using Microsoft Dynamics standards and best practices
Manage people development, mentoring, performance assessment and career progression of junior consultants
Identify and mitigate business, project and support risks; communicate progress updates to relevant parties
Support practice development activities and create industry-specific Dynamics 365 solutions and templates

Compétences

Minimum 12+ years hands-on CRM configuration, workflows, dashboards, forms and reports development5-6 end-to-end large-scale Dynamics 365 CE implementations with Sales, Marketing, Customer Service and Field Service modulesPower Platform expertise (Power Apps, Automate, Virtual Agents, Power BI)Business requirement analysis, process mapping, modelling and documentationDynamics 365 Common Data Model and business data model customisation knowledgeWaterfall, agile and DevOps delivery methodologies experiencePresales exposure and digital transformation consulting capability

Niveau estimé

This is a senior-level role requiring minimum 12+ years of hands-on CRM functional experience and 5-6 end-to-end large-scale Dynamics 365 CE implementations. Candidates should demonstrate proven leadership in solution design, client engagement and team mentoring within enterprise delivery environments.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Hybride
Salaire: EUR
Fonction: Informatique / Ingénierie
Secteur: Informatique / IT
Niveau d'études: Licence / Bac+3
Langues: Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

Role Overview

Join a Microsoft Gold Partner as a Dynamics 365 Customer Engagement Lead Consultant. This is a dynamic opportunity to lead Microsoft Dynamics 365 solutions delivery for medium to large organisations, driving digital transformation and implementing enterprise-class CRM solutions.

Key Details

Location: Sliema, Malta (Hybrid)
Contract: Full-time, Permanent
Working Hours: GMT +1
Compensation: Competitive base salary plus benefits package in EUR
Relocation: VISA and relocation package included

Main Responsibilities

Lead and manage requirements workshops, meetings and documentation sessions with client representatives and project stakeholders
Gather requirements, determine expectations and finalise deliverables with onsite engagement and client teams
Design and document CRM solutions, making key architectural decisions and ensuring alignment with client requirements
Deliver high-quality business and software solutions using Microsoft Dynamics standards, best practices and supported configurations
Manage people development, career progression, performance assessment and mentoring of junior consultants
Identify and mitigate business, project and support risks; communicate progress updates formally and informally

Required Qualifications

Minimum 12+ years hands-on functional experience in CRM configuration, workflows, dashboards, forms, views and reports development
At least 5-6 end-to-end large-scale implementations with Dynamics 365 CE (or earlier versions)
University degree in computing or business discipline
Microsoft Dynamics CRM Certifications (2016, D365) highly desirable
Proven experience designing applications using D365 CE modules: Sales, Marketing, Customer Service and Field Service
Strong expertise in Power Platform (Power Apps, Automate, Virtual Agents, Power BI)

Essential Skills and Experience

Deep functional knowledge of Microsoft Dynamics CRM across multiple industries and sectors
Strong understanding of Dynamics 365 Common Data Model and business data model customisations
Expertise in Dynamics 365 CRM Accelerators, industry templates and add-ons
Proficiency in business requirement analysis, process mapping, modelling and documentation
Experience with waterfall, agile and DevOps delivery methodologies
Presales exposure and ability to drive digital transformation conversations with clients
Project documentation experience for offshore team implementation work packages

Personal Attributes

Confident communicator with excellent analytical and consulting skills
Ability to work independently and collaboratively in team environments
Problem-solver with creative approach to complex challenges
Client-focused with strong emphasis on satisfaction and relationship management
Commitment to continuous learning and incorporating new technologies into skillset

Benefits Package

Competitive salary with allowances and business travel coverage
Professional certifications to support career growth
Private and medical insurance for employee and family
Relocation support and onboarding assistance for you and your family
Training and development opportunities within a market-leading global firm

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .