SupportYourApp

Fulfillment Support Specialist (Remote, English C1)

Rabat

CDD / ContratTélétravail1–3 ansAnglaisOpérationsCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

SupportYourApp seeks a Fulfillment Support Specialist to manage order creation, verification, tracking, and resolution in a remote, multicultural environment. The role requires 1+ year of customer support experience and 6 months–1 year of fulfillment experience, with fluent English (C1 level). You'll coordinate with internal teams, handle escalations, maintain accurate records, and contribute to KPI targets while working Monday–Friday, 9 AM–6 PM GMT+2.

Vos missions

  • Create, verify, and assign orders accurately according to established procedures and fulfillment requirements
  • Track orders, monitor status, and follow up on outstanding tasks to ensure timely fulfillment
  • Respond to internal and external queries regarding fulfillment operations with clear, timely communication
  • Identify and escalate delayed or at-risk orders to relevant teams and support their resolution
  • Handle order-related issues including shipping, delivery, and returns, coordinating with teams as needed
  • Maintain accurate order information, inventory updates, and fulfillment records in relevant systems

Profil recherché

  • You have 1+ years of customer support experience and 6 months–1 year in fulfillment operations
  • You communicate fluently in English at C1 level and thrive in multicultural environments
  • You excel at multitasking, prioritizing, and handling escalations with empathy and accountability
  • You are proactive, detail-oriented, and motivated by solving problems and meeting KPI targets
  • You seek remote work with responsive leadership and opportunities for professional development

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About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders in 30+ countries since 2010. We deliver secure customer and technical support across 60 languages and diverse industries, creating opportunities to work with world-leading SaaS, software, and hardware solutions.

Role Overview

Join our team as a Fulfillment Support Specialist in a multicultural, multilingual environment. You will master new skills, solve operational challenges, and achieve goals while working with innovative digital solutions under our People First management approach.

Main Responsibilities

  • Create, verify, and assign orders accurately according to established procedures and fulfillment requirements
  • Coordinate with internal teams via instant messaging to support scheduling, reporting, and order fulfillment
  • Respond to internal and external queries regarding fulfillment operations with clear, timely, and empathetic communication
  • Track orders, monitor their status, and follow up on outstanding tasks to ensure timely fulfillment
  • Identify and escalate delayed or at-risk orders to relevant teams, following up to support resolution
  • Handle order-related issues including shipping, delivery, and return inquiries, coordinating with teams as necessary
  • Maintain accurate order information, inventory updates, and fulfillment records in relevant systems
  • Follow established processes, manage priorities effectively, and contribute to meeting team performance targets and KPIs

Required Qualifications

  • Excellent English communication skills (minimum C1 level)
  • At least 1 year of experience in customer support
  • 6 months to 1 year of experience in fulfillment operations
  • Strong communication, empathy, and problem-solving abilities
  • Excellent organizational skills, attention to detail, and time management
  • Ability to multitask, prioritize requests, and handle escalations
  • Familiarity with CRM tools, order management systems, and basic logistics processes
  • Adaptability, technical aptitude, and willingness to learn new tools
  • Strong sense of ownership, accountability, and focus on KPIs

Nice-to-Have

  • Previous experience as a Customer Success Manager

Benefits

  • Fixed schedule: Monday–Friday, 9:00 AM–6:00 PM (GMT+2)
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Referral rewards program
  • Balance between workload and personal time with internal health policy
  • Responsive leadership focused on your development and long-term collaboration
  • Self-development opportunities
  • Trust-based culture with no time-tracking requirements

Note: Benefits may vary based on engagement terms. Certain benefits typically apply to employees; independent contractors may not be eligible for all. Specific terms will be clearly defined in your agreement if selected.

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