TransPerfect

French-English Customer Support Specialist (Remote, Independent Contractor)

Rabat

CDD / ContratTélétravailFrançais, AnglaisService client / SAVRetail / Grande distribution

L’essentiel du poste

Résumé par Postule AI

Independent contractor position providing French-English customer support for a premium retail and e-commerce client. Support customers via phone and email on product inquiries, orders, and post-purchase issues. Remote work, flexible hours within Monday-Friday 9 AM-6 PM Turkey Time, variable work volume. Requires native French fluency, professional English, and customer service experience. Ideal for bilingual professionals seeking remote, flexible contract work in customer support.

Vos missions

  • Provide inbound phone and email customer support for product inquiries, orders, and account issues
  • Assist customers with product knowledge including fit, materials, and fabric care information
  • Support order placement, tracking, returns, and general account management
  • Address customer concerns with solution-oriented and professional approach aligned with premium retail standards
  • Document customer interactions in designated systems and follow service guidelines

Profil recherché

  • You are bilingual in French and English with native or near-native French proficiency
  • You have prior customer service, call center, or retail experience
  • You prefer remote work with flexible scheduling and independent contractor arrangements
  • You excel at managing multiple communication channels and solving customer problems professionally

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About the Role

TransPerfect Connect is seeking independent contractors to provide French-English customer support services for a premium global retail and e-commerce client. You will support customer interactions across phone and email channels, delivering a thoughtful, polished, and service-driven experience in a remote environment.

Main Responsibilities

  • Provide customer support through inbound phone and email interactions
  • Assist customers with product-related inquiries including fit, materials, fabric care, and general product knowledge
  • Support order placement, tracking, returns, and general account inquiries
  • Address customer concerns using a solution-oriented and professional approach
  • Deliver customer experience aligned with premium retail standards
  • Document interactions in designated systems as required

Work Structure

This is a remote, contract-based independent contractor opportunity. Client support is primarily needed Monday through Friday, 9:00 AM to 6:00 PM Turkey Time. Work volume may vary and is not guaranteed. Contractors may support up to full-time hours depending on business demand and individual availability.

Required Qualifications

  • Native or near-native fluency in French
  • Strong professional-level English communication skills (spoken and written)
  • Experience in customer service, call center support, or customer-facing roles
  • Comfortable managing both phone and written customer interactions
  • Strong communication, problem-solving, and multitasking skills
  • Ability to work independently in a remote environment

Technical Requirements

  • Reliable high-speed internet connection
  • Quiet, private workspace suitable for voice interactions
  • Laptop provided by TransPerfect

Additional Information

Retail or e-commerce experience is preferred. Compensation is competitive and based on experience, market alignment, and project requirements. Pre-employment background check is required. This is an independent contractor relationship; contractors are not employees of TransPerfect Connect.

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