SupportYourApp

Customer Support Consultant (English C1) - Remote Hospitality Support

Casablanca-Settat

CDD / ContratTélétravail0–1 anAnglaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

SupportYourApp seeks a Customer Support Consultant with C1 English proficiency to deliver exceptional support to hospitality clients remotely. This role requires 6-12 months of customer support experience and involves managing multi-channel communications, building customer relationships, and collaborating with cross-functional teams. The position offers flexible remote work, USD compensation, and professional development opportunities in a multicultural environment.

Vos missions

  • Deliver outstanding customer support via phone, chat, and email channels
  • Build and maintain strong, lasting customer relationships
  • Handle sensitive customer data securely and responsibly
  • Maintain deep understanding of client solutions and meet KPI targets
  • Communicate and collaborate with developers and cross-functional specialists

Profil recherché

  • You have 6-12 months of customer support experience and strong C1 English skills
  • You thrive in solving problems and ensuring customer satisfaction
  • You prefer remote work with flexible scheduling and a trust-based culture
  • You have experience in travel or hospitality industries

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About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.

The Role

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual remote environment. You'll unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Main Responsibilities

  • Deliver outstanding customer support via phone calls, chats, and emails
  • Build strong and lasting customer relationships
  • Handle sensitive customer data with care and security
  • Maintain deep understanding of client solutions and meet KPI targets
  • Communicate with developers and cross-functional specialists
  • Keep up with evolving tools and technology

Required Qualifications

  • Excellent English skills (C1 level for both spoken and written)
  • At least 6-12 months of experience in a customer support role
  • Strong analytical thinking and research skills
  • Positive, proactive, and responsible attitude
  • Personal computer with at least 8GB RAM and stable internet (minimum 50 Mbps download, 40 Mbps upload)

Nice to Have

  • Experience in travel or hospitality industry

Benefits

  • Flexible schedule with fully remote work opportunity
  • Compensation in USD
  • Inclusive international environment
  • Rewards for referring friends
  • Balance between workload and personal time with internal health policy
  • Responsive leadership focused on your development
  • Culture built on trust with no time-tracking requirements

Benefits may vary depending on engagement terms. Specific compensation, benefits, and work conditions will be defined in your agreement if selected.

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