SupportYourApp

Technical Support Consultant (Remote, 4-Month Contract)

Rabat

CDD / ContratTélétravail1–3 ansAnglaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

SupportYourApp seeks a Technical Support Consultant for a 4-month remote contract to provide technical support via email and chat. You'll troubleshoot product issues, guide customers through solutions, and escalate complex problems. Requires C1 English, 1+ year technical support experience, strong problem-solving skills, and reliable internet. Offers flexible schedule, USD compensation, and international environment with potential for long-term collaboration.

Vos missions

  • Provide technical support via email and chat with professional and efficient service delivery
  • Troubleshoot product issues and guide customers through step-by-step solutions
  • Diagnose problems related to hardware, app, connectivity, setup, or user configuration
  • Document customer interactions and troubleshooting steps clearly for quality assurance
  • Escalate complex or unresolved technical issues to appropriate teams when necessary
  • Manage multiple conversations efficiently while maintaining accuracy and quality standards

Profil recherché

  • You have at least 1 year of technical customer support experience
  • You are fluent in English at C1 level and enjoy helping customers solve problems
  • You have a tech-savvy mindset with strong troubleshooting and analytical skills
  • You thrive in a remote environment and value flexible scheduling
  • You are proactive, patient, and committed to delivering exceptional customer experiences

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries. We deliver secure customer and technical support in 60 languages across diverse industries.

The Role

Join us as a Technical Support Consultant on a 4-month contract with potential for long-term collaboration. You will provide exceptional technical support to customers while solving complex product issues.

Main Responsibilities

  • Provide technical support via email and chat in a professional and efficient manner
  • Troubleshoot product issues and guide customers through solutions step-by-step
  • Diagnose problems related to hardware, app, connectivity, setup, or user configuration
  • Document customer interactions and troubleshooting steps clearly
  • Escalate complex or unresolved technical issues when necessary
  • Manage multiple conversations efficiently while maintaining accuracy and quality

What You Need

  • Excellent English communication skills (C1 level, spoken and written)
  • At least 1 year of experience in technical customer support
  • Strong troubleshooting and problem-solving skills with analytical approach
  • Tech-savvy mindset with critical thinking and common sense
  • Personal computer with 8GB+ RAM and stable internet (50 Mbps download, 40 Mbps upload)
  • Video support experience is a plus

Benefits

  • Fully remote work opportunity
  • Flexible schedule with work-life balance
  • Compensation in USD
  • Inclusive international environment
  • Responsive leadership focused on your development
  • Culture built on trust with no time-tracking requirements

Benefits and conditions may vary depending on engagement terms. Specific details will be defined in your agreement if selected.

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