About SupportYourApp
SupportYourApp is a global intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.
The Role
Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working from home. You'll master new skills and achieve challenging goals within our People First management approach.
Main Responsibilities
- Provide L1 customer support through chat, email, and phone calls
- Assist customers with product-related questions and troubleshooting requests
- Handle payout and transaction status inquiries
- Provide guidance on subscription-related questions
- Identify and escalate complex technical issues to appropriate teams
- Use the knowledge base to resolve common customer issues
Required Qualifications
- Fluent French and English (minimum C1 level, spoken and written)
- At least 6 months of customer and technical support experience
- Experience with CRM systems
- Experience handling customer issues in ticket-based support environments across multiple channels
- Strong analytical thinking and research skills
- Ability to learn and follow precise procedures
- Personal computer with at least 16GB RAM and stable internet (45 Mbps download, 20 Mbps upload minimum)
Nice-to-Have Skills
- Technical support experience with time and attendance or workforce management (WFM) systems
- Salesforce experience
Benefits
- Fixed schedule: Monday–Friday, 5 PM–1 AM or 1 PM–9 PM UTC
- Fully remote work opportunity
- Inclusive international environment
- Compensation in USD
- Referral rewards program
- Work-life balance with internal health policy
- Responsive leadership focused on your development
- Self-development opportunities
- Trust-based culture with no time-tracking requirements
Mise en forme par Postule ·
Signaler un problème