SupportYourApp

Technical Support Consultant (Remote, 4-Month Contract)

Maroc

CDD / ContratTélétravail1–3 ansAnglaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

SupportYourApp seeks a Technical Support Consultant for a 4-month remote contract role. You'll provide technical support via email and chat to customers of leading tech companies, troubleshooting product issues and guiding solutions. Requires C1 English proficiency, 1+ year technical support experience, strong problem-solving skills, and reliable internet. Offers flexible schedule, USD compensation, and international team environment with potential for long-term collaboration.

Vos missions

  • Provide technical support via email and chat with professional and efficient service delivery
  • Troubleshoot product issues and guide customers through step-by-step solutions
  • Diagnose problems related to hardware, app, connectivity, setup, or user configuration
  • Document customer interactions and escalate complex issues when necessary
  • Manage multiple conversations efficiently while maintaining accuracy and quality

Profil recherché

  • You have 1+ years of technical customer support experience and excel at problem-solving
  • You are fluent in English at C1 level and communicate clearly with customers
  • You thrive in remote work with flexible schedules and self-directed development
  • You have a tech-savvy mindset and enjoy troubleshooting hardware and software issues

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About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.

The Role

Join us as a Technical Support Consultant on a 4-month contract with potential for long-term collaboration. This fully remote position offers the opportunity to master new skills and achieve challenging goals within our People First management approach.

Main Responsibilities

  • Provide technical support via email and chat in a professional and efficient manner
  • Troubleshoot product issues and guide customers through solutions step-by-step
  • Diagnose problems related to hardware, app, connectivity, setup, or user configuration
  • Document customer interactions and troubleshooting steps clearly
  • Escalate complex or unresolved technical issues when necessary
  • Manage multiple conversations efficiently while maintaining accuracy and quality

What You Need

  • Excellent English communication skills (C1 level, spoken and written)
  • At least 1 year of experience in technical customer support
  • Strong troubleshooting and problem-solving skills with analytical approach
  • Tech-savvy mindset with critical thinking and common sense
  • Personal computer with minimum 8GB RAM and stable internet (50 Mbps download, 40 Mbps upload)
  • Video support experience is a plus

Benefits

  • Flexible schedule with fully remote work opportunity
  • Compensation in USD
  • Inclusive international environment
  • Balance between project workload and personal time
  • Responsive leadership focused on your development
  • Culture built on trust with no time-tracking requirements

Benefits and conditions may vary depending on engagement terms. Independent contractors may not be eligible for all benefits.

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