DELIVERECT

Enterprise Customer Success Manager (Hybrid) - Casablanca

Casablanca

CDI / Temps pleinHybride1–3 ansAnglais, EspagnolService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Enterprise Customer Success Manager role at Deliverect, an API-first commerce platform serving food and retail businesses. Based in Casablanca on a full-time hybrid schedule (4 days in the office, 1 day remote), the role owns enterprise accounts: driving product adoption, retention, escalation handling, and upsell and renewal growth. Requires fluent English and Spanish and 2+ years of customer-facing experience, ideally in SaaS.

Vos missions

  • Build long-term customer relationships and guide enterprise clients through success milestones and product adoption.
  • Work cross-functionally with Enterprise Account Managers and Support teams to resolve complex issues and request features from the Product team.
  • Monitor customer usage and data to demonstrate platform value and improve customer health and adoption rates.
  • Act as the escalation point for complex technical and non-technical queries, ensuring timely resolutions.
  • Identify upsell opportunities and support renewal management to drive continued revenue growth.

Profil recherché

  • You have 2+ years in customer success, account management, or customer support, ideally in SaaS
  • You are fluent in English and Spanish and communicate clearly in writing and verbally
  • You enjoy using data to understand customer health and spot upsell and renewal opportunities
  • You thrive in a fast-paced environment managing multiple projects and deadlines

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Enterprise Customer Success Manager

At Deliverect, our API-first platform is revolutionizing commerce with a connected suite of on- and off-premise solutions. We empower food and retail businesses to expand their revenue, simplify their operations, and sell anywhere and deliver everywhere.

Department Focus

The Growth team is a dedicated group of proactive, experienced professionals focused on helping customers achieve significant growth. As strategic partners, they build strong, long-term relationships and co-create strategies for continued success in a dynamic market.

Your Impact

As an Enterprise Customer Success Manager, you will be the strategic anchor ensuring enterprise customers thrive and get maximum value from the Deliverect platform. You will drive product adoption and long-term loyalty across a mixed book of accounts, acting as the bridge between customers and the internal Product and Support teams. Your role fuels retention and revenue growth through exceptional support and a data-driven approach to customer health.

What You Will Do

  • Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.
  • Work cross-functionally with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.
  • Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates.
  • Act as an escalation point for complex technical and non-technical queries, ensuring timely resolutions.
  • Identify potential upsell opportunities and support renewal management to ensure continued revenue growth.

What You Will Bring

  • Professional fluency in English and Spanish, with strong written and verbal communication skills.
  • 2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally in a SaaS environment.
  • An analytical mindset, with the ability to analyze complex customer issues and use data analysis tools to measure customer health and develop solutions.
  • Proven ability to manage multiple projects simultaneously, meet deadlines, and work in a fast-paced environment.
  • Exceptional communication skills, with the ability to build trust and rapport with key stakeholders across departments.
  • Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.

Logistics

  • Location: Casablanca, Morocco.
  • Full-time, hybrid role with a flexible schedule: 4 days in the local office and 1 day from home.
  • Applicants must have the legal right to work in the country where the role is based. Relocation or travel assistance is not currently provided.

What You Will Gain

  • A dedicated learning budget to expand your skills and knowledge.
  • Opportunity to tackle significant challenges in the global tech industry, with direct impact on how businesses operate worldwide.
  • Weekly releases and new features in a culture where innovation drives the work.
  • A diverse, international team that values transparency, visibility, and multiple perspectives.
  • Compensation and benefits packages tailored to the needs of each market.

Important Information

  • Certain roles may require a background check as a condition of employment.
  • An Artificial Intelligence tool assists in the initial screening and assessment of applications based on required skills and qualifications. It does not replace human review.
  • Candidates who need accommodations or support during recruitment due to a disability can contact [email protected].

Deliverect is dedicated to building a diverse and inclusive workplace and strongly encourages applications from underrepresented groups.

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