Enterprise Customer Success Manager

Casablanca, Casablanca-Settat, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Enterprise Customer Success Manager role at Deliverect, a SaaS unicorn revolutionizing commerce for food and retail industries. You'll serve as a strategic partner to enterprise customers, driving product adoption, retention, and revenue growth through data-driven customer health management. Requires 2+ years in customer-facing SaaS roles, fluency in English and French, and strong analytical and communication skills. Hybrid position in Casablanca with flexible scheduling.

Exigences clés (estimation)

Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption
Work cross-functionally with Enterprise Account Managers and Support teams to resolve complex issues and advocate for customers
Monitor customer usage and leverage data to demonstrate value and identify opportunities to improve customer health and adoption rates
Act as escalation point for complex technical and non-technical queries, ensuring timely resolutions
Identify upsell opportunities and support renewal management to ensure continued revenue growth

Compétences

Professional fluency in English and French with strong written and verbal communicationCustomer Success or Account Management experience in SaaS environmentsData analysis and customer health measurement using analytics toolsProject management with ability to handle multiple priorities in fast-paced environmentStakeholder relationship building and cross-functional collaborationGoogle Suite, Zoom, and preferably Planhat and HubSpot proficiency

Niveau estimé

2+ years of professional experience in customer-facing roles required, ideally within SaaS environments such as Customer Support, Customer Success, or Account Management. This is an intermediate-level position requiring proven ability to manage enterprise relationships and drive business outcomes.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Hybride
Niveau d'expérience: 1–3 ans
Fonction: Service client / SAV
Secteur: Informatique / IT
Langues: Anglais, Français

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

As an Enterprise Customer Success Manager at Deliverect, you will be the strategic anchor ensuring enterprise customers thrive and achieve maximum value from our API-first platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between customers and internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health.

Main Responsibilities

Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption
Work cross-functionally with Enterprise Account Managers and Support teams to resolve complex issues and advocate for customers by requesting new features from the Product team
Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates
Act as an escalation point for complex technical and non-technical queries, ensuring timely resolutions
Identify potential upsell opportunities and support renewal management to ensure continued revenue growth

Required Qualifications

Professional fluency in English and French with strong written and verbal communication skills
2+ years of experience in a customer-facing role such as Customer Support, Customer Success, or Account Management, ideally within a SaaS environment
Analytical mindset with ability to analyze complex customer issues and leverage data analysis tools to measure customer health
Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment
Exceptional communication skills with ability to build trust and rapport with key stakeholders across multiple departments
Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus

Work Arrangement

This is a full-time, hybrid role with a flexible work schedule, offering 4 days in the local office and 1 day working from home.

What You'll Gain

Dedicated learning budget to expand your skills and knowledge
Opportunity to solve meaningful challenges in the global tech industry
Culture of innovation with weekly releases and cutting-edge solutions
Collaboration with a diverse, international team
Position at a rapidly scaling SaaS unicorn in the order management industry
Regionally tailored compensation and benefits packages

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .