Swissport

Fast Track Manager - Morocco

Marrakech

CDI / Temps pleinSur site5–10 ansLicence / Bac+3Arabe, Français, AnglaisOpérationsTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Fast Track Manager role at Swissport Aspire Executive Lounges in Morocco. Lead operations, service quality, and commercial success of Fast Track and Meet & Assist services across 6 airports. Manage teams, ensure premium passenger experiences, coordinate with airport authorities and airline partners, and maintain Aspire service standards. Requires 5+ years in airport operations or hospitality management, bachelor's degree, and fluency in Arabic, French, and English.

Vos missions

  • Oversee Fast Track and Meet & Assist operations across 6 airports in Morocco and ensure consistent delivery of high-quality passenger services
  • Recruit, train, and manage Fast Track teams across all locations with coaching and performance management
  • Monitor service KPIs, customer satisfaction, and SLA compliance; manage operational crises and complaints
  • Act as main point of contact for airport authorities, airlines, and clients to develop partnerships and resolve operational challenges
  • Implement and maintain Aspire service standards, procedures, and world-class team image across all locations

Profil recherché

  • You have proven leadership experience managing multi-site operations in hospitality or airport services
  • You are fluent in Arabic, French, and English and comfortable working in a multicultural environment
  • You are results-driven, highly organized, and thrive under pressure in fast-paced environments
  • You have strong stakeholder management skills and passion for delivering exceptional customer experiences
  • You possess deep knowledge of airport processes and premium passenger service standards

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Overview

Join Aspire Executive Lounges (part of Swissport), Europe's largest executive lounge brand serving over 5 million customers annually across 80 lounges. We are seeking a Fast Track Manager for Morocco to lead premium passenger services and ensure operational excellence across six airports nationwide.

Key Responsibilities

Operations & Service Excellence

  • Oversee Fast Track and Meet & Assist operations across 6 airports in Morocco
  • Ensure consistent delivery of high-quality, personalized passenger services aligned with Aspire standards
  • Monitor service KPIs, customer satisfaction, and SLA compliance
  • Manage operational crises and customer complaints effectively
  • Maintain world-class team image and grooming standards

Leadership & People Management

  • Recruit, train, and manage Fast Track teams across all locations
  • Provide coaching, performance management, and continuous professional development
  • Foster a culture aligned with Aspire values: care, integrity, and teamwork

Stakeholder & Airport Coordination

  • Serve as main point of contact for airport authorities, security, immigration, airline partners, and clients
  • Develop commercial partnerships and coordinate with internal departments
  • Proactively resolve operational challenges and passenger service issues

Required Profile

  • Bachelor's degree in Aviation Management, Hospitality, Tourism, Business Administration, or equivalent
  • Minimum 5 years' experience in airport operations, premium passenger services, or hospitality management
  • Proven leadership experience managing multi-site or multi-team operations
  • Strong knowledge of airport processes: security, immigration, boarding, and VIP services
  • Fluency in Arabic, French, and English
  • Exceptional problem-solving and stakeholder management abilities
  • Highly organized, results-driven, and able to perform under pressure
  • Professional presence and passion for exceptional customer experiences

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