Logo Foundever

Foundever

Bilingual Customer Service and Sales Representative (English/French)

Fès

CDI/CDDSur site0–1 anAnglais, FrançaisCentre d’appel / BPOCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Foundever seeks bilingual (English/French) customer service representatives for a Canadian entertainment company. Handle inbound/outbound calls, manage customer transactions, and promote services. Night shift role (12 PM–2 AM) with permanent contract, training, bonuses, and career growth opportunities.

Vos missions

  • Manage inbound and outbound customer calls efficiently and professionally
  • Present, promote, and enhance brand image, products, and services
  • Master and communicate procedures, product specifics, terms of sale, and legal obligations
  • Maintain security and confidentiality policies while delivering excellent customer service

Profil recherché

  • You are fluent in both English and French and comfortable switching between languages
  • You thrive in a fast-paced call center environment with customer interactions
  • You are available for night shifts and have a flexible schedule
  • You have strong sales orientation and customer service mindset

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About the Role

Foundever is recruiting bilingual customer service representatives for a leading entertainment company in Canada (Canadian Radio). You will handle inbound and outbound calls as part of a young and dynamic team, managing customer transactions while promoting brand image and services.

Main Responsibilities

  • Manage inbound and outbound customer calls efficiently and professionally
  • Present, promote, and enhance brand image, products, and services
  • Master and communicate procedures, product specifics, terms of sale, and legal obligations
  • Maintain security and confidentiality policies while delivering excellent customer service

Required Profile

  • Excellent command of English and French (bilingual required)
  • High-level interpersonal communication skills with empathy and active listening
  • Proficiency in Customer Relationship Management (CRM) techniques
  • Customer-oriented attitude with sales-oriented mindset
  • Ability to work night shifts (12 PM – 2 AM)

Benefits

  • Permanent contract (CDI)
  • Social security (CNSS) and private health insurance
  • Transportation provided
  • Certified and paid training
  • Language bonus and performance bonus
  • Career advancement program
  • 5/7 working schedule

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