The Flex

French-Speaking Customer Experience Specialist

Rabat

CDI / Temps pleinTélétravail0–1 anFrançais, AnglaisService client / SAVImmobilier

L’essentiel du poste

Résumé par Postule AI

Join The Flex as a French-Speaking Customer Experience Specialist to revolutionize the global rental industry. This remote, full-time role focuses on delivering exceptional support to guests and landlords through multi-channel communication, problem-solving, and use of proprietary PMS technology. You'll be the voice of The Flex, ensuring seamless experiences from inquiry to check-out while collaborating with Operations and Tech teams to continuously improve service quality.

Vos missions

  • Respond to guest and landlord inquiries via email, chat, and phone in French and English with professionalism and promptness
  • Guide guests through reservation, check-in, and check-out processes using PMS tools
  • Investigate and resolve issues quickly while maintaining empathy and a solution-focused approach
  • Document interactions, feedback, and resolutions to improve service quality and knowledge management
  • Collaborate with Operations and Tech teams to identify recurring issues and optimize user experience
  • Identify upselling and retention opportunities to enhance stays and strengthen long-term relationships

Profil recherché

  • You are empathetic, detail-oriented, and passionate about helping others solve problems
  • You have proven customer service experience and are comfortable with tech platforms
  • You are fluent in both French and English and thrive in multilingual environments
  • You take pride in turning challenges into exceptional customer experiences
  • You embrace ownership and deliver excellence in fast-paced, dynamic settings

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About The Flex

The Flex is revolutionizing the global rental industry with a mission to make finding and staying in a home as seamless as shopping on Amazon. Powered by a proprietary Property Management System (PMS), The Flex delivers effortless guest experiences and streamlined operations for property owners worldwide.

Position Summary

As a French-Speaking Customer Experience Specialist, you will be the voice and heartbeat of The Flex for guests and landlords. From initial inquiry through final check-out, you'll ensure every interaction is smooth, efficient, and memorable. You'll handle communication, solve problems, and use in-house technology to deliver world-class service reflecting our commitment to operational excellence and customer delight.

Key Responsibilities

  • Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in French and English
  • Guide guests through reservation, check-in, and check-out processes using PMS tools
  • Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach
  • Accurately document interactions, feedback, and resolutions to improve service quality
  • Collaborate with Operations and Tech teams to identify recurring issues and optimize user experience
  • Identify opportunities to enhance stays and strengthen relationships with landlords and guests

What We're Looking For

  • Fluency in French and English (written and spoken)
  • Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
  • Excellent communication and interpersonal skills with ability to make people feel heard
  • Strong organizational abilities and composure under pressure
  • Tech-savvy with comfort using PMS, CRM, and digital support tools
  • Problem-solving mindset with empathy, patience, and meticulous attention to detail

Why Join The Flex

  • Be part of reshaping the $4T global rental industry
  • Join a high-performing, supportive international team
  • Enjoy real career progression opportunities as the company expands globally
  • Receive competitive compensation plus performance-based incentives
  • Work in a remote-first, results-driven culture from anywhere

Mise en forme par Postule ·

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