Front Desk Agent – TUI BLUE Medina Gardens, Marrakesh

Front Desk Agent – TUI BLUE Medina Gardens, Marrakesh

Join TUI Hotels & Resorts as a Front Desk Agent at TUI BLUE Medina Gardens in Morocco. You will welcome and assist guests, manage check-ins and check-outs, handle reservations, and ensure a high level of guest satisfaction through professional and friendly service at all times.

Eligibility: Due to local employment restrictions, only local candidates who already have the right to live and work in Morocco will be considered.

Applications are welcome until 20 November 2026.

About the job

• Deliver a warm, professional welcome and ensure a seamless arrival and departure experience for all guests.
• Manage check-ins and check-outs efficiently, in line with hotel standards and procedures.
• Handle reservations, room allocations, and guest communications with accuracy and attention to detail.
• Act as the main point of contact for guests, responding to requests and resolving inquiries or complaints promptly and professionally.
• Collaborate closely with housekeeping, maintenance, and other departments to ensure smooth daily operations and high service standards.

About you

• Ideally, you have previous experience in a front office or guest service role.
• You have strong communication skills and a friendly, professional approach with guests and colleagues.
• You are calm and confident under pressure, handling guest requests with care and professionalism.
• You are a confident problem-solver, able to manage challenging situations and resolve conflicts positively.
• You have a strong command of English, both written and verbal, and good communication skills in German and French.

About our offer

• A competitive salary package with additional benefits.
• Meals and soft drinks provided during working hours.
• Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons.
• A contract provided in accordance with local legislation and the employing entity, with development opportunities.
• Collaboration with colleagues from diverse cultures, international projects, and a global professional network.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands covering all areas of the leisure hotel market, from price-conscious to luxury.

TUI embraces diversity, equity, and inclusion, and is committed to supporting candidates with disabilities or impairments. If you require any support, please let us know.