TUI

Customer Service Advisor – Casablanca (Dutch & English)

Casablanca

CDI / Temps pleinHybrideNéerlandais, AnglaisService client / SAVTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

TUI is hiring a full-time Customer Service Advisor in Casablanca, Morocco, with a mixed hybrid work arrangement. The role supports global travel customers through their booking journey, covering enquiries, rebookings, amendments, cancellations, complaint resolution and cross-selling of TUI products. Fluency in both Dutch and English is required, along with strong communication, problem-solving and teamwork skills. The role requires flexibility for variable shifts including evenings and weekends. The recruitment process includes an online assessment, a language test, a pre-recorded video interview and a final interview.

Vos missions

  • Serve as the primary point of contact for TUI customers throughout their booking journey across all communication channels.
  • Actively sell TUI products and services, spotting cross-sell and up-sell opportunities while managing new bookings where required.
  • Handle rebookings, amendments, cancellations and enquiries, working with service providers and the reservation system.
  • Investigate and resolve customer questions and complaints with a professional, solution-focused approach.
  • Manage payments, update customer records and handle all booking documentation.
  • Support direct customers and B2B and B2C stakeholders to build brand trust and loyalty.

Profil recherché

  • You are fluent in both Dutch and English and comfortable communicating in both languages every day.
  • You enjoy helping customers solve problems and turning travel experiences into memorable moments.
  • You can manage multiple customer contacts and systems at once while keeping strong attention to detail.
  • You are comfortable actively selling travel products and services while handling customer bookings.
  • You are available for variable shifts, including evenings and weekends.

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Customer Service Advisor – Casablanca

Join TUI as a Customer Service Advisor in Casablanca, where you will be the friendly voice and helpful hand guiding our global customers through their travel journey, solving problems and creating unforgettable holiday moments.

You will need to speak and write fluently in both Dutch and English to support our diverse customer base.

About our offer

In addition to a comprehensive benefits package, working at TUI offers:

  • The possibility to work in hybrid mode
  • Team outings and social moments after work with colleagues
  • Staff discounts on travel
  • A dedicated health and well-being programme, including sports activities, nutrition advice and inspiration sessions

About the job

  • Be the primary point of contact for TUI customers throughout their booking journey, providing exceptional support across all communication channels.
  • Actively sell TUI products and services, spotting cross-sell and up-sell opportunities while managing new bookings where required.
  • Handle rebookings, amendments, cancellations and enquiries, working directly with service providers and through the reservation system.
  • Investigate and resolve customer questions and complaints with professionalism and a solution-focused approach.
  • Manage payments, update customer records and handle all booking documentation.
  • Support direct customers and B2B and B2C stakeholders, building brand trust and loyalty through positive experiences.

About you

  • Fluent in both Dutch and English, with strong verbal and written communication skills in both languages.
  • Excellent customer service skills with a genuine focus on customer satisfaction.
  • Demonstrable problem-solving abilities and attention to detail.
  • Confident juggling multiple customer contacts and tasks across various systems at once.
  • Proven ability to work collaboratively as a team player with customers and colleagues.
  • Comfortable complying with established procedures and quality standards while keeping up to date with travel products and services.
  • Flexibility to work variable shift patterns, including evenings and weekends.

Recruitment process

The recruitment process includes an online assessment, a language test, a pre-recorded video interview and a final interview. Candidates who successfully complete each stage will be invited to proceed to the next step.

From a place of work to a place of belonging. At TUI, we embrace diversity, equity and inclusion, encouraging everyone to come as they are, because together our potential is unlimited.

We are committed to supporting candidates with disabilities. If you need assistance, please let us know.

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