Front Desk Agent – TUI BLUE Medina Gardens, Marrakesh

Front Desk Agent – TUI BLUE Medina Gardens, Morocco

Join TUI Hotels & Resorts as a Front Desk Agent at the TUI BLUE Medina Gardens hotel in Marrakesh, Morocco. You will welcome and assist guests, manage check-ins and check-outs, handle reservations, and ensure a high level of guest satisfaction through professional and friendly service at all times.

Eligibility: Due to local employment restrictions, only local candidates who already have the right to live and work in Morocco will be considered. Applications are accepted until 20 November 2026.

Your responsibilities

• Deliver a warm, professional welcome and ensure a seamless arrival and departure experience for all guests.
• Manage check-ins and check-outs efficiently, in line with hotel standards and procedures.
• Handle reservations, room allocations, and guest communications with accuracy and attention to detail.
• Act as the main point of contact for guests, responding to requests and resolving inquiries or complaints promptly and professionally.
• Collaborate closely with housekeeping, maintenance, and other departments to ensure smooth daily operations and high service standards.

Your profile

• Previous experience in a front office or guest service role is ideal.
• Strong communication skills and a friendly, professional approach with guests and colleagues.
• Calm and confident under pressure, handling guest requests with care and professionalism.
• Confident problem-solver able to manage challenging situations and resolve conflicts in a positive and professional way.
• Strong written and verbal English, plus good communication skills in German and French.

What we offer

• A competitive salary package with additional benefits.
• Meals and soft drinks provided during working hours.
• Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons.
• A contract provided in accordance with local legislation and the employing entity, with development opportunities tailored to your skills and ambitions.
• Collaboration with colleagues from diverse cultures, international projects, and a global professional network.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands covering all areas of the leisure hotel market.

TUI is committed to diversity, equity, and inclusion, and to supporting candidates with disabilities and impairments. If you require any support, please let them know.