TUI Group

Customer Service Advisor (Dutch & English) – Casablanca

Casablanca

CDI / Temps pleinHybrideNéerlandais, AnglaisService client / SAVTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

TUI Group is hiring a full-time Customer Service Advisor in Casablanca to guide customers through their travel journey, from bookings and amendments to complaints and payments. The role requires fluent Dutch and English, a hybrid working pattern, and flexibility for evening and weekend shifts. Recruitment includes an online assessment, a language test, a pre-recorded video interview and a final interview.

Vos missions

  • Act as the primary point of contact for TUI customers throughout their booking journey, across all communication channels.
  • Actively sell TUI products and services, spotting cross-sell and up-sell opportunities and managing new bookings where required.
  • Handle rebookings, amendments, cancellations and enquiries, working with service providers and the reservation system.
  • Investigate and resolve customer questions and complaints with a professional, solution-focused approach.
  • Manage payments, update customer records and handle all booking documentation as part of the daily routine.
  • Support direct customers as well as B2B and B2C stakeholders to build brand trust and loyalty.

Profil recherché

  • You are fluent in both Dutch and English, both written and spoken
  • You enjoy helping customers and turning travel problems into positive experiences
  • You are comfortable juggling multiple tasks across several systems
  • You are open to evening and weekend shifts

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Customer Service Advisor – Casablanca

Join TUI as a Customer Service Advisor in Casablanca and guide our global customers through their travel journey. You will solve problems and create memorable moments that make holidays unforgettable.

You need to speak and write fluently in both Dutch and English to support our diverse customer base.

About our offer

  • The possibility to work in hybrid mode
  • Team outings and social moments after work with colleagues
  • Staff discounts on travel
  • A dedicated health and well-being programme, including sports activities, nutrition advice and inspiration sessions

A comprehensive benefits package is also included.

About the job

  • Act as the primary point of contact for TUI customers throughout their booking journey, across all communication channels.
  • Actively sell TUI products and services, spotting cross-sell and up-sell opportunities and managing new bookings where required.
  • Handle rebookings, amendments, cancellations and enquiries, working with service providers and through the reservation system.
  • Investigate and resolve customer questions and complaints with professionalism and a solution-focused approach.
  • Manage payments, update customer records and handle booking documentation as part of your daily routine.
  • Support direct customers as well as B2B and B2C stakeholders, building brand trust and loyalty.

About you

  • Fluent in both Dutch and English, with strong verbal and written communication skills.
  • Excellent customer service skills with a genuine focus on customer satisfaction.
  • Demonstrable problem-solving abilities and attention to detail.
  • Confident juggling multiple customer contacts and tasks across various systems at the same time.
  • A proven team player who collaborates well with customers and colleagues.
  • Comfortable following established procedures and quality standards, and keeping up to date with travel products and services.
  • Flexible to work variable shift patterns, including evenings and weekends.

Recruitment process

The process includes an online assessment, a language test, a pre-recorded video interview and a final interview. Candidates who successfully complete each stage will be invited to proceed to the next step.

TUI embraces diversity, equity and inclusion, encouraging everyone to come as they are.

TUI is committed to supporting candidates with disabilities. If you need assistance, please let us know.

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