Marriott International

Front Office Manager – Rabat Marriott Hotel

Rabat

CDI / Temps pleinSur site1–3 ansBac+2 (BTS / DUT / DEUG)AnglaisOpérationsTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Front Office Manager role at Rabat Marriott Hotel supporting daily front office operations, staff supervision, and guest services. Requires 2 years of hospitality experience or a 2-year degree in Hotel Management. Responsibilities include managing check-in/check-out processes, supervising front desk staff, handling guest complaints, implementing service programs, and supporting employee development. Full-time, on-site position in a luxury hospitality environment.

Vos missions

  • Manage day-to-day front office operations and ensure quality standards meet customer expectations
  • Supervise front desk staff, handle staffing levels, and perform duties in employees' absence
  • Handle guest complaints, resolve conflicts, and ensure guest satisfaction and retention
  • Implement customer recognition programs and supervise revenue-maximizing procedures
  • Support employee development through coaching, mentoring, hiring, and orientation
  • Ensure compliance with all policies, procedures, and Standard Operating Procedures

Profil recherché

  • You have 2+ years of front desk or guest services experience in hospitality
  • You excel at leading teams, building trust, and fostering collaboration
  • You are passionate about delivering exceptional customer service and handling complaints professionally
  • You have strong organizational and problem-solving skills with attention to operational details
  • You are committed to continuous improvement and employee development

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Job Summary

Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis. Oversee Bell/Door Staff, Switchboard, and Guest Services/Front Desk operations. Direct and work with managers and employees to ensure efficient check-in and check-out processes while maximizing guest and employee satisfaction and departmental financial performance.

Main Responsibilities

  • Manage day-to-day front office operations, ensuring quality standards and meeting customer expectations
  • Supervise staffing levels and manage all front desk team members, performing duties in their absence as needed
  • Handle guest complaints, resolve disputes and conflicts, and negotiate with guests and staff to ensure satisfaction
  • Implement customer recognition programs, train staff on credit policies, and supervise revenue-maximizing procedures
  • Support employee development through coaching, mentoring, feedback, and participation in hiring and orientation processes
  • Ensure compliance with all policies, procedures, and Standard Operating Procedures (SOPs and LSOPs)

Key Requirements

  • High school diploma or GED with 2 years of guest services, front desk, or related professional experience
  • OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
  • Strong leadership, interpersonal, and communication skills
  • Ability to handle multiple priorities and manage shift operations
  • Customer service excellence and problem-solving abilities
  • Knowledge of front office systems, credit policies, and revenue management

Core Competencies

  • Lead by example with honesty, integrity, and sound financial decision-making
  • Build trust, respect, and cooperation among team members
  • Communicate business objectives and expectations clearly to staff
  • Provide coaching and feedback to improve employee performance
  • Analyze information and solve problems effectively
  • Maintain open, collaborative relationships with employees and guests

About Marriott Hotels

Marriott Hotels strives to elevate the art of hospitality through innovation while maintaining comfort and familiarity globally. As part of Marriott International's luxury portfolio, JW Marriott offers a work experience focused on community, camaraderie, training, development, and holistic well-being. We are committed to equal opportunity employment and celebrating the diverse backgrounds of our associates.

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