TUI

IATA Agent – Flight Bookings & Ticketing (Casablanca)

Casablanca

CDI / Temps pleinSur siteAnglais, FrançaisOpérationsTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

TUI is hiring a full-time, on-site IATA Agent in Casablanca, Morocco, to manage flight bookings, ticketing, exchanges and re-issuances with airline partners. The role requires proven ticketing or GDS experience, solid knowledge of IATA rules and fare construction, and proficiency in at least one major GDS (Amadeus, Sabre or Galileo). The posting also highlights benefits such as a learning hub, travel benefits and health and well-being support.

Vos missions

  • Handle individual and group flight bookings, securing space with international and domestic carriers.
  • Process e-tickets, automated or manual re-issuances, re-routings and exchanges in line with IATA and fare rules.
  • Manage flight changes, cancellations, schedule updates, seat allocations and group splits during disruptions.
  • Quote complex itineraries, apply taxes, fees and surcharges, and process refunds or voids accurately.
  • Coordinate with partner airlines on special service requests, group space management and waiver codes.
  • Support internal travel advisors, operations teams and direct clients by phone, email or chat.

Profil recherché

  • You have hands-on experience ticketing or booking flights in a travel agency, airline or tour operator.
  • You are confident working with Amadeus, Sabre or Galileo and understand IATA fare and ticketing rules.
  • You stay precise and calm when handling last-minute changes and tight deadlines.
  • You communicate clearly in English and can support colleagues and clients by phone, email or chat.

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Overview

As an IATA Agent at TUI, you'll be at the heart of our operations, managing complex flight bookings, ticketing, exchanges and re-issuances while working closely with global airline partners (such as IATA carriers) to ensure seamless travel arrangements for our customers and groups. You'll use your expertise in GDS (Global Distribution Systems) and airline regulations to guarantee accurate ticketing, compliance and top-tier customer service.

About the job

  • Handle individual and group flight bookings, securing space across international and domestic carriers while processing e-tickets, automated/manual re-issuances, re-routings and exchanges in line with IATA regulations and airline fare rules.
  • Manage flight changes, cancellations, schedule updates and seat allocations, including seat limits, group splits or alternative routing during disruptions.
  • Quote complex itineraries, apply taxes, fees and surcharges (TTS/YQ/YR), and process refunds or voids accurately.
  • Coordinate directly with partner airlines (e.g., Iberia, TAP Portugal, RAM) on special service requests (SSR), group space management and waiver codes.
  • Provide support to internal travel advisors, operations teams and direct clients by phone, email or chat.

About you

  • Proven experience as a Ticketing Agent, Travel Consultant or GDS Operator in a travel agency, airline or tour operator environment (TUI experience is a plus).
  • IATA/UFTAA Diploma or equivalent airline ticketing certification (highly preferred).
  • Solid proficiency in at least one major GDS platform (Amadeus, Sabre or Galileo).
  • Deep understanding of IATA ticketing rules, fare construction and automated re-issuance tools, with exceptional attention to detail under tight deadlines and pressure.
  • Solid problem-solving skills for managing last-minute flight alterations and group logistics, with excellent communication skills in English (and local operational languages such as French, depending on the region).

Our offer

  • Personal benefits: attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health and well-being support, and more.
  • Flexible working in a dynamic environment that encourages a healthy work-life balance.
  • Career development through the TUI Learning Hub.
  • Opportunities to work on global projects and teams in an intercultural environment.
  • Community involvement with local charity and sustainability initiatives, such as the TUI Care Foundation.

At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as they are. We are committed to supporting candidates with disabilities and impairments; if you require any support, please let us know.

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