Travel Consultant - GDS Specialist

Casablanca

CDI / Temps pleinSur site1–3 ansLicence / Bac+3Anglais, Français, Amazigh (Tamazight)Commercial / VenteTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Travelwings seeks an experienced Travel Consultant for its Casablanca office to manage bookings, design luxury travel itineraries, and deliver exceptional service to VIP clients. The role requires proficiency in GDS platforms, fluency in English, French, and Darija, and 1-3 years of relevant experience. Based in Casablanca, this full-time position involves shift work including weekends and holidays.

Vos missions

  • Utilize GDS platforms (Amadeus, Sabre, Galileo) to manage flight, hotel, and travel service bookings
  • Promote and sell long-haul destinations and luxury cruises to VIP clients
  • Design customized travel itineraries aligned with client preferences and budgets
  • Provide exceptional customer service and resolve client concerns efficiently
  • Stay updated on travel regulations, visa requirements, and destination information
  • Collaborate with team to meet sales targets and enhance customer satisfaction

Profil recherché

  • You have 1-3 years of experience in travel consulting or reservation services
  • You are fluent in English, French, and Darija and enjoy working with diverse clients
  • You are passionate about travel and delivering exceptional customer experiences
  • You can manage multiple bookings and client requests efficiently under pressure
  • You are flexible with shift schedules including weekends and holidays

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About the Role

Travelwings, a leading UAE-based online tourism company with 25 years of expertise, is seeking a Travel Consultant for our Casablanca office. You will manage travel bookings, design customized itineraries, and deliver exceptional service to VIP clients seeking long-haul destinations and luxury cruise experiences.

Key Responsibilities

  • Utilize GDS platforms (Amadeus, Sabre, or Galileo) to manage bookings for flights, hotels, and travel services
  • Promote and sell long-haul destinations and luxury cruises to VIP clients
  • Design and deliver customized travel itineraries aligned with client preferences and budgets
  • Provide exceptional customer service by addressing inquiries and resolving concerns efficiently
  • Stay updated on travel regulations, visa requirements, and destination-specific information
  • Collaborate with the team to meet sales targets and enhance customer satisfaction

Required Skills

  • Proficiency in GDS platforms (Amadeus, Sabre, or Galileo)
  • Fluency in English, French, and Darija (written and verbal)
  • Excellent interpersonal and problem-solving skills with strong customer focus
  • Strong organizational abilities to manage multiple bookings and client requests simultaneously
  • Passion for travel and commitment to high-quality service delivery
  • Willingness to work shifts, including weekends and holidays

Qualifications

  • Bachelor's degree in Tourism, Hospitality, Business, or related field
  • 1-3 years of experience as a Travel Consultant, Reservation Agent, or similar role

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