Nuitée

Booking Agent – Customer Support (Rotating Shifts)

Casablanca

CDI / Temps pleinSur site0–1 anAnglaisService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Entry-level Booking Agent role at Nuitée, a global travel technology company. You'll confirm hotel bookings by calling hotels for confirmation numbers, recording data accurately, and managing high-volume work with rotating 24/7 shifts in Casablanca. This is a customer support position with clear progression opportunities for strong performers. Requires fluent English, some professional experience, and strong organizational skills.

Vos missions

  • Call hotels to obtain confirmation numbers and record them accurately in the system
  • Process high volumes of bookings while prioritizing urgent cases
  • Update tickets clearly to maintain team visibility on booking status
  • Flag problems or missing information to the appropriate team member
  • Take ownership of assigned bookings to ensure accurate and timely completion

Profil recherché

  • You communicate confidently in English and express yourself clearly and structurally
  • You have some professional experience and are comfortable with repetitive, high-volume work
  • You can prioritize urgent tasks, take ownership, and learn new systems quickly
  • You bring honesty, integrity, attention to detail, and genuine willingness to learn
  • You are flexible with shift schedules and can work nights and weekends

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About Nuitée

Nuitée is building the API backbone for the global travel industry. Founded in 2017, the company transforms a fragmented travel ecosystem by enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses. With teams across London, New York, San Francisco, Palma de Mallorca, and Casablanca, Nuitée is trusted by industry leaders like Hopper, Priceline, Google, and Uber.

The Role

As a Booking Agent at Nuitée, you will ensure hotel bookings are correctly confirmed. This is an entry point into the Customer Service organization where strong performers can progress into more complex support roles and team leadership.

Main Responsibilities

  • Call hotels to obtain their hotel confirmation numbers
  • Record each confirmation accurately in the system
  • Work through high volumes of bookings, prioritizing the most urgent ones
  • Update tickets clearly so the team always knows booking status
  • Flag problems or missing information to the appropriate person
  • Take responsibility for completing assigned bookings accurately and on time

What We're Looking For

  • Confident and clear communication in English, both spoken and written
  • Some previous professional experience (travel industry experience not required)
  • Ability to express yourself in a clear, structured way
  • Comfort making frequent outbound calls and performing accurate data entry
  • Focus and organization while completing repetitive, high-volume work
  • Ability to prioritize urgent tasks effectively
  • Ownership of your work and reliability in completing it properly
  • Comfort learning new systems and working with multiple tools

Working Pattern

This position operates on a rotating 24/7 schedule, including day, night, and weekend shifts. Schedules are planned according to operational needs, so flexibility is essential. The role is based in Casablanca.

Why Join Nuitée?

  • Break into the international travel and technology industry
  • Build experience with real hotel partners and global travel bookings
  • Join a supportive environment where you are treated as part of the team
  • Build a long-term career as the Casablanca team continues to grow
  • Access real opportunities to progress when you demonstrate dependability and readiness to take on more

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