Dell Corporation Limited

Inside Sales Representative – Italian Speaker (Casablanca)

Maroc

CDI / Temps pleinSur siteItalien, AnglaisCommercial / VenteInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Dell Technologies is recruiting an Inside Sales Representative who speaks Italian, based in Casablanca, Morocco. The role is a full-time, on-site position within the Customer Center of Excellence (CCOE) team, serving customers by phone, chat, and social media while meeting sales targets and KPIs. Fluent written and spoken Italian and sales experience are required, and English is a plus.

Vos missions

  • Achieve and exceed targets (SCP, Units, Revenue, Margin, Close Rate, TRU) and KPIs defined by the CCOE organization
  • Deliver ‘Extraordinary Experiences’ to customers
  • Engage with customers who contact Dell by phone, chat, or social media platforms such as WhatsApp
  • Satisfy each customer’s needs using the proven approach
  • Embody the Dell Technologies Culture Code

Profil recherché

  • You are fluent in Italian, both written and spoken
  • You have sales experience and are motivated by meeting targets and KPIs
  • You understand computer technology and can match products to customer needs
  • You enjoy solving problems and communicating with customers by phone, chat, or social media

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Inside Sales Representative – Italian Speaker

Join Dell Technologies’ Inside Sales team in Casablanca as a Customer Center of Excellence (CCOE) Agent. In this role, you will deliver ‘Extraordinary Experiences’ to customers who contact Dell for help, advice, and support, helping to shape their long-term relationship with Dell Technologies.

Your responsibilities

  • Achieve and exceed the targets (SCP, Units, Revenue, Margin, Close Rate, TRU) and KPIs defined by the CCOE organization
  • Deliver ‘Extraordinary Experiences’ to customers
  • Engage with customers who contact us by phone, chat, or social media platforms (e.g. WhatsApp)
  • Satisfy each customer’s needs using the proven approach, recognizing that customer needs vary
  • Embody the Dell Technologies Culture Code

Essential requirements

  • Fluent written and spoken Italian; English is a plus
  • Sales experience (highly required)
  • Good understanding of computer technology
  • Research skills, curiosity about business components, and good problem-solving skills
  • Knowledge of applicable technology, products, and services, and ability to identify how they align with customer and partner needs

About Dell Technologies

Dell Technologies is committed to equal employment opportunity and to providing a work environment free of discrimination and harassment.

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