Dell Technologies

Inside Sales Representative - Italian Speaker (Casablanca)

Maroc

CDI / Temps pleinSur siteItalien, AnglaisCommercial / VenteInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Inside Sales Representative role at Dell Technologies in Casablanca, Morocco, delivering extraordinary customer experiences via phone, chat, and social media. Requires fluent written and spoken Italian, sales experience, and a good understanding of computer technology. The role sits within the Customer Center of Excellence (CCOE) and is measured against sales targets and KPIs.

Vos missions

  • Achieve and exceed targets and KPIs defined by the CCOE organization (SCP, Units, Revenue, Margin, Close Rate, TRU)
  • Deliver ‘Extraordinary Experiences’ to customers
  • Engage with customers who contact us via Phone, Chat, or Social media platforms (e.g. WhatsApp)
  • Satisfy each customer’s needs using the proven approach, as customer needs vary
  • Embody Dell Technologies’ Culture Code

Profil recherché

  • You are fluent in Italian, both written and spoken, and comfortable communicating with customers
  • You have prior sales experience and are motivated by meeting targets and KPIs
  • You understand computer technology and enjoy researching business needs and solving problems
  • You want to deliver extraordinary experiences across phone, chat, and social media

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Inside Sales Representative - Italian Speaker

Dell Technologies is looking for an Inside Sales Representative to join its Inside Sales team in Casablanca. As a Customer Center of Excellence (CCOE) Agent, you will deliver ‘Extraordinary Experiences’ to customers who contact Dell Technologies for help, advice, and support.

Responsibilities

  • Achieve and exceed the targets and KPIs defined by the CCOE organization (SCP, Units, Revenue, Margin, Close Rate, TRU)
  • Deliver ‘Extraordinary Experiences’ to customers
  • Engage with customers via Phone, Chat, or Social media platforms (e.g. WhatsApp)
  • Satisfy each customer’s needs using the proven approach, as customer needs will vary
  • Embody Dell Technologies’ Culture Code

Essential Requirements

  • Fluent communication skills in Italian, written and spoken (English is a plus)
  • Sales experience (highly required)
  • Good understanding of computer technology
  • Research skills, curiosity about business components, and good problem-solving skills
  • Knowledge of applicable technology, products, and services, and ability to identify how they align with customer and partner needs

About Dell Technologies

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. The company is committed to equal employment opportunity for all employees.

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