IT Desktop and Network Support Technician (On-Site Dispatch)
Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
This is an on-site IT support position focused on desktop and network infrastructure management. You will work in conjunction with onsite and remote delivery teams to maintain IT hardware and software in production environments, resolve incidents, and ensure service level agreements are met.
Main Responsibilities
- Administer and maintain IT hardware and software in production environments
- Resolve, record, and update incident resolution and workflow details following ITIL processes
- Troubleshoot and manage site IT infrastructure including desktops, laptops, printers, mobile phones, and network devices
- Execute deployment of IT solutions according to specifications and procedures from the Service Delivery organization
- Monitor and coordinate first-line and Service Delivery help desk services to ensure effective user support
- Ensure incidents are resolved on-site while respecting Service Level Agreements
Key Skills Required
- Strong Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint)
- Strong Microsoft Operating System installation and troubleshooting skills
- Break/Fix expertise with desktops, workstations, notebooks, printers, and handheld devices
- Broad IT experience with understanding of networks, servers, and telecommunications
- Excellent client service and communication skills (written and verbal)
- ITIL process knowledge for incident and problem escalation
Required Tools
- Laptop (Windows/macOS) with terminal tools and full administrator rights
- Console cables and adapters
- Patch cords and basic screwdriver kit
- Cable testing tools and crimping equipment
- RJ45 terminators and labelling machine
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .