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Müller`s Solutions

IT Support Specialist - Remote

Rabat

CDI / Temps pleinTélétravail1–3 ansLicence / Bac+3AnglaisService client / SAVInformatique / ITCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Remote IT Support Specialist role at Müller's Solutions providing first-line technical assistance to customers and employees. Responsibilities include troubleshooting hardware/software issues, installing applications, managing remote workstations, and escalating complex problems. Requires 1-3 years helpdesk experience, bachelor's degree in IT or related field, strong OS knowledge, and excellent communication skills. Ideal for someone seeking remote work in technical support with opportunities for growth.

Vos missions

  • Provide technical support via phone, email, and remote desktop tools to resolve user IT issues
  • Diagnose and troubleshoot hardware and software problems for desktops, laptops, and peripherals
  • Install, configure, and update software applications and operating systems
  • Document support requests and maintain accurate technical issue records
  • Setup and configure remote workstations ensuring all IT resources are available
  • Escalate complex issues to appropriate teams and educate users on IT best practices

Profil recherché

  • You have 1-3 years of helpdesk or technical support experience
  • You excel at troubleshooting and explaining technical issues clearly to users
  • You prefer remote work and can manage multiple support requests independently
  • You are committed to continuous learning and staying current with technology
  • You have strong communication skills and genuine passion for customer service

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About the Role

As an IT Support Specialist at Müller's Solutions, you will be the first point of contact for customers and employees needing technical assistance. You will diagnose, troubleshoot, and resolve technical issues related to hardware, software, and networks, ensuring users have the resources needed for maximum productivity while working remotely.

Main Responsibilities

  • Provide technical support via phone, email, and remote desktop tools to users experiencing IT issues
  • Diagnose and troubleshoot hardware and software problems, including desktops, laptops, and peripherals
  • Install and configure software applications, operating systems, and updates as needed
  • Document support requests and maintain accurate records of technical issues and solutions
  • Assist in setup and configuration of remote workstations and ensure IT resources are available to users
  • Manage and escalate complex issues to appropriate teams for timely resolution
  • Educate users on IT best practices and provide training for new software and tools

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience
  • 1-3 years of experience in technical support or helpdesk role
  • Strong knowledge of operating systems (Windows, macOS) and common software applications
  • Familiarity with hardware components and troubleshooting methods
  • Excellent problem-solving skills and ability to explain technical issues clearly
  • Strong verbal and written communication skills with focus on customer service
  • Experience with remote support tools and ticketing systems

Preferred Qualifications

  • Experience working in remote support environment
  • Knowledge of networking concepts and principles
  • Ability to work independently and manage multiple tasks effectively
  • Familiarity with IT service management frameworks (ITIL)
  • Relevant IT certifications (A+, CompTIA)

Why Join Us

  • Work with a talented and passionate team
  • Competitive salary and benefits package
  • Exciting projects and innovative work environment

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